LiveCareer-Resume

private caregiver resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 28+ years of experience and driven mentality. History of meeting high productivity, quality and performance standards. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 28+ years of success in sales and service positions. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Skills

• 28+ years experience in collections and customer service

• Organization and time management

• Persuasion techniques

• teamwork and collaboration

• excellent communication

• Flexible and adaptable

  • Knowledge of state regulations
  • Collections best practices
  • Accounting systems
  • Credit and collections
  • Audit procedures
  • Billing dispute resolution
  • Investigative research
Experience
06/2019 to 11/2021 Private Caregiver Lhc Group | Pinson, AL,
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Ambulated individuals around home, public and medical locations.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Developed patient care plans with doctors and registered nurses.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
04/1999 to 07/2019 Collection Specialist Broward Children's Center | Dania Beach, FL,
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Managed [Number] charge-off credit card accounts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Recommended improvements to products and services to mitigate complaints.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Utilized talents and expertise to locate customers with aged accounts.
01/1990 to 03/1998 Customer Service Manager Leidos Holdings Inc. | Boca Raton, FL,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Hired, trained and developed service department staff to drive performance.
  • Informed and educated department employees on changes from management.
  • Counted and balanced registers.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
Education and Training
Expected in to to GED | High School Equivalency, Albuquerque, NM GPA:

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Resume Overview

School Attended

  • High School Equivalency

Job Titles Held:

  • Private Caregiver
  • Collection Specialist
  • Customer Service Manager

Degrees

  • GED

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