principal architect resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Accomplished Contact Center Engineer with over 33 years of extensive experiences managing and supporting telecommunications and contact center technologies. Managed and supported high profile infrastructure projects coordinating resources, vendor management and integrations.

  • Organizational Management
  • Program management
  • Program implementation
  • Technologies integration
  • Contact Center Technology testing and certification
  • Cyber Security vulnerability management
  • Program evaluation
  • Performance evaluations
  • Team collaboration
  • Interpersonal strengths
  • Opportunities identification
  • Organizational leadership
  • Regulatory compliance
  • Employee oversight
  • Employee performance evaluations
  • Performance standards and analysis
  • Training and mentoring
  • Contact Center Technology best practices
Principal Architect, 08/2020 - Current
Pbk Architects Berkeley, CA,
  • Architected and designed contact center architecture and application infrastructure for highly scalable deployments driven by business and technical requirements
  • Acted as an advance level collaborator with engineering, development, and operational teams on innovative new trends in contact center technologies and contact center cloud technologies.

Major Projects:

  • AudioCodes Voice AI Gateway v3.6 and v3.12 testing and deployment. Completed Twistlock security scans on all code and managed the remediation of all cyber security vulnerabilities. Completed platform resiliency review for senior management. Supported the CAP and VAP bot teams with integration and testing.
  • Media Hub v2 testing and deployment.
  • Eemaan Provisioning Manager testing, deployment and best practices development.
  • Red Box Call Recording security assessment and cyber security vulnerability remediation.
  • XSELL Proof of Technology SaaS assessment and integration architecture.
  • Genesys Multicloud CX Beta contract review, adjunct integration and cyber security vulnerability remediation.
  • Microsoft Azure and Google cloud integration with Venafi certificate manager.
VP of Telecommunications , 10/1996 - 08/2019
JPMorgan Chase City, STATE,

Primary Responsibilities:

  • Managed the Contact Center Certification Lab and 13 engineers.
  • Tested and certified all contact center technology before production deployment.
  • Security scanned all code and insured all cyber security vulnerabilities were remediated.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Verified work order information and receipt of all necessary equipment.
  • Led network development, software implementation and server maintenance.
  • Provided support for end users.
  • Ordered equipment and services for voice, data and cabling.
  • Installed IP, network equipment and facilities.


Promoted to Vice President in 2010

Employee Services Manager, 06/1983 - 10/1996
First Investment Company City, STATE,
  • Managed the deployment and maintenance of all contact center systems for the contact center.
  • Reviewed and managed vendor contracts
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Collaborated with customers to offer solutions to service needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created employee work schedules to keep shifts properly staffed.
  • Hired and trained service department staff to drive performance.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.

Awards: Employee of the Year Recipient 1994 & 1995


Promoted to Employee Services Manager in 1986

Education and Training
High School Diploma: , Expected in
Northridge High School - Johnstown, OH
Status -
: , Expected in
Optum University - ,
Status -
  • Health Care Cloud Well Architected Framework
  • Cloud Best Practices using the Well Architected Framework
  • Security TVM Training
  • Understanding Human-Centered AI
  • Frameworks: Introduction to the UI toolkit
  • UX Foundations: Introduction to User Experience
  • UX Foundations: UX Roles
  • UX Foundations: Process
  • Health Care Cloud Fundamentals Part 1 & 2
  • Cloud Basics Program Optum Cloud Foundation Introduction to Infrastructure as a Service at Optum Developing Cloud Aware Applications
  • Enterprise Information Security (EIS)
  • EIS Security Policies and Standards
  • AI Zero to Hero Fast Open-Source AI
  • Byte-Sized ML Basics Series Part 1: Data Exploration and Analysis
  • Byte-Sized ML Basics Series Part 2: Data Visualization
  • Byte-Sized ML Basics Series Part 3: Machine Learning Introduction
  • Byte-Sized ML Basics Series Part 4: Classification Algorithm
  • Health Care Cloud Advanced Kubernetes for Cloud Developers
  • Health Care Cloud Building Containers for Beginners
  • Optum Threat Modeling
  • Amazon Web Services Architecting on AWS
  • Datacenter Extension with VMware Cloud
  • Practitioners Guide to Migrating Workloads to VMware Cloud on AWS
  • Amazon Web Services Cloud Practitioner Essentials
  • ITSM and DataMart Reporting
  • ITSM Change Management Overview

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Resume Overview

School Attended

  • Northridge High School
  • Optum University

Job Titles Held:

  • Principal Architect
  • VP of Telecommunications
  • Employee Services Manager


  • High School Diploma

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