Skilled professional manager experienced in sales/marketing/service with an emphasis in account development and team management. Global business educated while experienced in strategic management and business operations. Proven track record in leading and motivating teams. Committed to meeting and exceeding deadlines in any type of environment. Additional skills utilized; effective marketing, influential sales techniques, and managing multiple task concurrently. Well versed in Microsoft Word, Excel & Power Point. An enthusiastic, self-starting high achiever. Exceptional in building relationships and developing trust and managing partnerships for Fortune-500 Global companies. Proven track record of surpassing established targets in any given role with minimum supervision. Proven ability to lead, motivate and persuade others through determination, enthusiasm and persistence Creative problem-solving skills and exceeding client expectations while balancing business needs. Provide ideas and solutions to grow my company based on customer feedback and industry knowledge Extend brand through expert high level communication Ability to create and present presentations Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration Able to demonstrate initiative, and commitment to continuous learning Able to apply strong critical thinking and problem solving skills to meet customer's needs Be first point of contact for all new clientele Manage account activity, handle complex and non-standard requests Communicate and coordinate production details with other departments to ensure customer satisfaction Excellent oral and written communication skills with strong influencing skills Strong planning and organizational skills, and ability to manage multiple projects and details simultaneously Proficient in (CLMS, MBNAIS, TSYS, MS Word, MS Excel, MS Power Point)
Preferred Card SpecialistJun 2013 to Current Bank of America
Lead instructor for On the Job Training (OJT), and responsible for training and integrating newly hired associates to the department Lead I Know/Proficiency training (informing associates of the company's newly adopted procedures and processes) Led site in the integration of new operating system as the sites ACEE Have excellent coaching skills and ability to motivate and inspire Responsible for communicating daily cash performance of team from a call channel perspective Led team huddles and speak to the overall performance of our team from a business aspect Answered and resolved service inquiries and applied sales techniques to up sell additional products Successfully achieved and exceeded monthly sales objectives while maintaining high quality standards Possess excellent motivational abilities and have experience in coaching and developing associates Skilled in assessing customer needs, provided solid advice and recommendations Built customer relationships based on mutual trust to optimize sales opportunities with new and existing customers Adapted to changing demands and requirements.
Customer Engineer/Field Resource SpecialistOct 2011 to Jun 2013 NCR
Monitored Service Level Agreements (SLA's) and ensured that contractual obligations were met Communicated with Territory Manager on a daily basis to support Retail Team Leader and Territory Manager in managing SLA performance.
Managed database of technicians to ensure technicians were appropriately trained and assigned work based upon knowledge of the technicians' skills.
Optimized resource utilization by monitoring workload balance and customer commitment by reassigning and rescheduling resources as needed.
Resolved escalated assignments and prevented them from exceeding the contractual response time.
Responsible for knowing the geography, customer contract information and resources for a particular territory.
Lead a division of the western territory from a ranking of 296 to the number 4 team in our territory.
Human Resources File ClerkJan 2006 to Jun 2009 Law Offices of Paul Hastings
Entered employee and client information into computer system and handled time sensitive documents Gathered and sorted employable data documents according to requirements Processed unemployment responses and administered employment verifications Ensured receipt of completed new hire paperwork and responded to queries Maintained employee confidence and protected operations by keeping personnel data confidential First point of contact for employee related issues Performed office services such as filing of documents, stocking of supplies, prepared recruitment and application packets as well as new employee orientation packets.
CSCC Future LeaderRECOGNITIONS
this is recognizing you as a segment level leader Future Leader Program- this is recognizing you as a site level leader Received multiple Global Recognitions (Gold-1, Silver-1, Bronze-4) -Given for top performance, leading the transition for my site during a critical transitional phase Top Overall Performer in Cash and Sales- awarded to being balanced in both cash and product goals Top Performer in Customer Experience- surveys given after interacting with a customer Top Performer in Efficiency- this is measured by being available and accounted for, for our customers.
Bachelor of Arts, Business AdministrationDecember 2012University of La Verne － La Verne, CaBusiness Administration
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Companies Worked For:
Bank of America
Law Offices of Paul Hastings
University of La Verne
Job Titles Held:
Preferred Card Specialist
Customer Engineer/Field Resource Specialist
Human Resources File Clerk
CSCC Future Leader
Bachelor of Arts , Business Administration December 2012
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