Dedicated Practice Manager offering over 17 years in the healthcare industry with proven success in practice operations, administration, quality assurance, finance, human resources, team building, physician relations, patient care, and customer service. Results-oriented leader with comprehensive knowledge of principles and practices of healthcare planning and management sufficient to manage, direct, and coordinate the operation of a healthcare organization including finance, clinical regulatory standards and compliance, guidelines of quality care and accreditation, policies and procedures, human resource management, and business development. Passionate about quality assurance and continuous process improvement to achieve service excellence in health care delivery. Ability to exercise a high degree of initiative, judgement, discretion, and decision-making to achieve organizational objectives.
Skills
Expert in EHR systems, Epic, Athena Health, eClinicalWorks, payroll systems, Microsoft Office
Talent acquisition
Strategic marketing
Benefits administration
Financial planning
Human Resources
Leadership
Optimization
Performance appraisal
Process improvement
Project development and lifecycle
Budgeting and forecasting
Risk management
Financial administration
Staff retention
Project management
Cost reduction and containment
Performance improvements
Multi-unit operations management
Purchasing and procurement
Systems implementation
Experience
12/2018 to Current
Practice Manager IIAdvantage Dental – Happy Valley, OR,
adequate
Responsible for the day-to-day operations with 24-hour accountability of workflow, performance, and overall management and operations of the clinic servicing over 3,500 patients per month for a multi-disciplinary team of over
Redesigned patient registration workflows leading to 13% increase of our Press Ganey patient experience scores.
Successfully created, recruited, and implemented an effective Aftercare Program ensuring patient satisfaction, adequate follow up, and addressing concerns.
Increased patient satisfaction by 12% by designing, creating, and implementing a Patient Experience Liaison position who served as a coach for staff.
Responsible for the strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice.
Consistently exceed budget goals by 10% by monitoring payroll, inventory and supply control, increasing visits, ensuring accurate charge capture and chart closure, and patient collections.
Providing exceptional leadership, promoting innovation, teamwork, collaboration, respect, and empathy.
Creating an environment which supports staff engagement, autonomy, and accountability.
Serve as our EHR, Epic Superuser, implementing and creating effective templates, smart sets, workflows, building reports, and adding additional controls and features.
Successfully increased patient visit volume by 25% by creating, implementing, and managing the first HonorHealth Covid 19/respiratory clinic in March 2020 building a roadmap and foundation for all future sites.
Successfully spearheaded HonorHealth’s first MA work from home program including designing, planning, recruiting, training, tracking ROI, implementation, and execution.
04/2018 to 11/2018
Practice ManagerCape Cod Healthcare Inc. – Plymouth, MA,
Responsible for the overall financial and administrative operations by ensuring efficient productivity including revenue cycle management, personnel performance and development, patient relations and satisfaction, workflows, and inventory control.
Increased practice growth by 9% by adhering to a strict budget, closely monitoring P&L, payroll and health benefits, cash reconciliation, charge entry, clinical and business supplies, inventory, and cost analysis.
Devised and implemented strategic marketing plans growing patient volume by 18% in under 6 months by utilizing social media platforms, blogs, zip code focused mailings, direct contact with physician groups, health fairs, Google, and showcasing patient testimonials.
Managed all human resource components including talent acquisition and recruitment, compensation management, benefits administration, training and development, performance appraisal, and compliance management.
Initiated and negotiated provider insurance contracts including reimbursement rates, terms, payment structures, and network agreements.
Completed and maintained provider credentialing including initial applications, renewals, and updates.
Served as an eClinicalWorks superuser.
11/2015 to 04/2018
Medical Billing ManagerAln Medical Management – Los Angeles, CA,
Provided RCM consulting services, process improvement, technology optimization, recruitment, and physician dispensing to exceed practice financial and operational goals for 18 medical practices.
Negotiated, implemented, and executed health system contracts, credentialing agreements, commercial insurance, and pharmacy network contracts.
Improved RCM efficiency and collection operations by 25% by creating and implementing clearly defined algorithms and procedures, efficient workflows, and user-friendly templates.
Successfully increased practice revenue by 15% providing pharmacy adjudication, training, and coaching clinical staff, technology, and medication inventory.
06/2003 to 07/2013
Practice Administrator21St Century Oncology – Providence, RI,
Managed the day to day financial and administration operations for 5 primary care locations and 50 staff including physicians, medical assistants, billing, and administrative personnel.
Directly responsible for expanding the medical group from 1 to 5 clinics in under 4 years.
Partnered with our EHR, Athena Health as a superuser, building templates, smart sets, and reports to fit the needs of each practice.
Created and implemented practice policies, procedures, and expectations.
Established, maintained, and exceeded budget goals by over 11% for each start up location.
Created, developed, and executed strategic marketing plans identifying the needs of each geographical location being served.
Recruited, trained, coached, and partnered with staff to capitalize on their strengths and maximize their abilities.
Assisted with the development of regulatory compliance systems, risk analysis, HIPPA AND OSHA requirements.
Education and Training
Expected in 2013
Master of Science: Education Southern Connecticut State University - New Haven, CT GPA:
Expected in 2006
Bachelor of Science: Psychology/Liberal Studies Charter Oak State College - New Britain, CT GPA:
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