Enthusiastic Operations Manager with 14 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and Program Development. Focused on motivating staff and working with diverse personality types to drive improvements.
Skills
Team leadership and relationship development
Budgeting and Resource Management
Lean / Six Sigma
Marketing
Contracts
Quality Assurance
Vendor management
Risk analysis and management
Policy and procedure improvements
Program leadership
Performance monitoring
Community relations
Customer satisfaction
Operations management
Process improvement
Work History
Practice Manager II, 11/2017 to Current Centura Health – Durango, CO,
Managing daily operations of two separate specialty practices and oversight of the contracted Intensive Care Group.
Oversees fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Experience presenting monthly to Senior Leadership on new program updates, contracted labor programs, and new initiatives for work team satisfaction.
Instrumental in building care teams to work collaboratively together between clinical and clerical employees and establishing strong workflows to meet patient needs.
Designated Program Leader for new Electronic Medical Record transition for care teams.
Leads all external partnerships with outside provider contracts for Intensive Care Unit.
Achieved high employee engagement scores in management/engagement category.
Selects, trains, mentors, and retains valuable care team members.
Collaborates with upper management to meet and coordinate practice goals, financial expectations, and quality goals.
A member on the Work Violence Committee and the Wellness Committee.
Healthcare Operations Manager, 06/2010 to 10/2017 Davita – Florissant, MO,
Responsible for all operations including financial compliance, customer service programs, outside contracts, state and federal compliance, admissions, revenue management, marketing, safety and emergency procedures.
Energetic leader of a 51 bed non for profit facility and a 31 apartment Independent Living Community.
Accomplished multiple Deficiency Free Surveys from adhering to all state and federal regulations.
Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
Lead the Quality Assurance and Improvement Meetings and developed programs that met the timeframe set by Senior Leadership.
Oversaw all customer/employee complaints and ensuring sound follow up and closing the areas of concern.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Executive Director, 10/2006 to 05/2010 State Of Michigan – Oakland, CA,
Successfully directed a 94 skilled nursing bed facility and 18 bed Assisted Living Facility. Responsible for all operations and programs in the facility.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
Directed successful business development initiatives aligned with company's strategy and core competencies.
Achieved deficiency free survey and received ACHA Quality Step One Award.
Created and maintained positive relationships with residents, associates, family members, hospitals, and physician groups.
Managed the process for customer satisfaction, financial performance, and associate retention.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Community Relations Assistant, 01/2006 to 09/2006 Milestone Retirement Communities – Vancouver, WA,
Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
Directed a new local televised TV Program with community and the organization to promote senior well-being and safety.
Coordinated successful fundraising campaigns and communication events.
Education
Bachelor of Science: Management Science, Expected in 05/2006 University of Massachusetts - Lowell, MA GPA:
Magna Cum Laude
Dean's List all 4 years
Graduated magna cum laude
Majored in Healthcare Management
Affiliations
Alzheimer’s walk and fundraisers 2010, 2011, 2012
Chamber of Commerce- Stoneham 2008-2010
Chairman on Long Term Care Foundation Board (2010- Present)
Feed the Need NH Fundraiser Committee
Additional Information
Trained in Lean
Excellent written and verbal communication skills
Strong Leadership skills with high comfort level in presenting to customers and Senior Management
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