Practice Manager II Resume Example
Love this resume?Build Your Own Now
PRACTICE MANAGER II
Summary
Dedicated Practice Manager offering over 17 years in the healthcare industry with proven success in practice operations, administration, quality assurance, finance, human resources, team building, physician relations, patient care, and customer service. Results-oriented leader with comprehensive knowledge of principles and practices of healthcare planning and management sufficient to manage, direct, and coordinate the operation of a healthcare organization including finance, clinical regulatory standards and compliance, guidelines of quality care and accreditation, policies and procedures, human resource management, and business development. Skilled in establishing and maintaining effective working relationships with administration, physicians, employees, third-party payers, patients, and the public. Passionate about quality assurance and continuous process improvement to achieve service excellence in health care delivery. Ability to exercise a high degree of initiative, judgement, discretion, respect, and decision-making to achieve organizational objectives.
Skills
|
|
Experience
Practice Manager II, Centura Health, December 2018-CurrentLittleton , CO
- Responsible for the day-to-day operations with 24-hour accountability of workflow, performance, and overall management and operations of the clinic servicing over 3,500 patients per month.
- Leading a multi-disciplinary team of over 60 employees.
- Collaborates with the medical staff including physicians, nurse practitioners, physician assistants, medical assistants, radiology techs, and phlebotomists.
- Redesigned patient registration workflows leading to 13% increase of our Press Ganey patient satisfaction scores.
- Successfully created, recruited, and implemented an effective Aftercare Program ensuring patient care does not end when the visit is over.
- Increased patient satisfaction by designing, creating, and implemented a Patient Experience Liaison position who served as a coach for staff.
- Responsible for the strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice.
- Prepare and execute budgets; monitoring and approving payroll, ordering of supplies, inventory and ensuring accurate charge capture.
- Providing exceptional leadership, promoting innovation, teamwork, collaboration, respect, and empathy.
- Creating and environment which supports staff engagement, autonomy, and accountability.
- Serve as our EHR, Epic Superuser, implementing and creating effective templates, smart sets, workflows, building reports, and adding additional controls and features.
- Successfully increased patient visit volume by 25% by creating, implementing, and managing the first HonorHealth Covid 19/respiratory clinic in March 2020 building a roadmap and foundation for all future sites.
- Successfully spearheaded HonorHealth's first MA work from home program including designing, planning, creating, recruiting, training, tracking ROI, implementation, and execution.
- Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Created and implemented policies and procedures for effective practice management.
- Added more than $[Amount] in revenue between [Year] and [Year].
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive [Type] changes.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Cultivated close working relationships with the entire staff, including [Job Title], [Job Title] and [Job Title].
Practice Manager, Columbus Radiology, April 2018-November 2018Madill , OK
- Responsible for the overall financial and administrative operations by ensuring efficient productivity including revenue cycle management, personnel performance and development, patient relations and satisfaction, workflows, and inventory control.
- Increased practice growth by adhering to a strict budget, closely monitoring P&L, payroll and health benefits, cash reconciliation, charge entry, clinical and business supplies, inventory, and cost analysis.
- Devised and implemented strategic marketing plans growing patient volume by 18% in under 6 months by utilizing social media platforms, blogs, zip code focused mailings, direct contact with physician groups, health fairs, Google, and showcasing patient testimonials.
- Managed all human resource components including talent acquisition and recruitment, compensation management, benefits administration, training and development, performance appraisal, and compliance management.
- Initiated and negotiated provider insurance contracts including reimbursement rates, terms, payment structures, and network agreements.
- Completed and maintained provider credentialing including initial applications, renewals, and updates.
- Served as an eClinicalWorks superuser.
- Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
- Ordered all supplies needed and kept tabs on inventory levels.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
- Motivated staff by offering direction and providing constructive feedback.
- Developed and implemented policies and procedures for the facility.
- Complied with OSHA and HIPAA regulations.
- Consulted with clinicians to develop business strategy.
Medical Billing Manager, Community Health System, November 2015-April 2018Seabrook , NH
- Provided RCM consulting services, process improvement, technology optimization, recruitment, and physician dispensing to exceed practice financial and operational goals for 18 medical practices.
- Negotiated, implemented, and executed health system contracts, credentialing agreements, commercial insurance, and pharmacy network contracts.
- Improved RCM efficiency and collection operations by 25% by creating and implementing clearly defined algorithms and procedures, efficient workflows, and user-friendly templates.
- Successfully increased practice revenue by 15% providing pharmacy adjudication, training, and coaching clinical staff, technology, and medication inventory.
Practice Administrator, Beth Israel Deaconess Medical Center, June 2003-July 2013City, State
- Managed the day to day financial and administration operations for 5 primary care locations and 50 staff including physicians, medical assistants, billing, and administrative personnel.
- Grew the practice from 1 to 5 clinics in under 4 years.
- Partnered with our EHR, Athena Health as a superuser, building templates and reports to fit the needs of each practice.
- Created and implemented practice policies, procedures, and expectations.
- Established and maintained complex budget and financial data for each start up location.
- Developed and executed strategic marketing plans identifying the needs of each geographical location being served.
- Recruited, trained, coached, and partnered with staff to capitalize on their strengths and maximize their abilities.
- Assisted with the development of regulatory compliance systems.
Education and Training
Master of ScienceSouthern Connecticut State University, , CityState2013
Bachelor of SciencePsychology, , , Charter Oak State College, , CityState2006
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Typos
Resume Overview
School Attended
- Southern Connecticut State University
- Charter Oak State College
Job Titles Held:
- Practice Manager II
- Practice Manager
- Medical Billing Manager
- Practice Administrator
Degrees
- Master of Science
Bachelor of Science
Similar Resumes
