Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Efficient US Army veteran with a Master of Business Administration (M.B.A.) and 10+ years of work experience. Aiming to leverage academic experience and a proven knowledge of ambulatory care to successfully fill the Healthcare/Business Administration role at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals Employee performance Workflow efficiency Policy implementation Resource utilization Schedule coordination Continuous improvement Regulatory compliance Staff scheduling Personnel recruitment Task prioritization Written communication Microsoft Word Google Drive Time management Customer relations. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.

Skills
  • Operational Records Maintenance
  • Medical Condition Coding Software
  • Information Systems Development
  • Expenditure Authorization
  • Risk Management
  • Decision Making
  • In-service Programs
  • Employee Performance Evaluations
  • Service Utilization Improvements
  • Financial Operations Oversight
  • Process Implementation
  • Employee Supervision
  • Financial Reporting Coordination
  • Time Management
  • Employee Training Program
  • Budget Planning
  • Budget Development
  • Policy and Program Development
  • Verbal and Written Communication
  • Interdepartmental Functions Coordination
  • Employee Work Scheduling
  • Epic Systems
  • Critical Thinking
  • Operating Plans Development
  • Data Analysis
  • Patient Advocacy
  • Employee Recruitment and Hiring
  • Facility Oversight
  • Emergency Readiness
  • Human Resources Management
  • Medicare Compliance
  • HIPAA Guidelines
  • Compliance Advisory
  • Performance Monitoring
  • Facility Inspections
  • Patient Care Assessment
  • Problem Resolution
  • Health Information Systems
  • Accreditation Coordination
  • Organizational Goal Development
Work History
11/2020 to Current
Practice Manager II Centura Health Frisco, CO,
  • Managed employee workflow and performance, including task delegation and training.
  • Mitigated risk by monitoring and enforcing compliance with OSHA and HIPAA requirements.
  • Enhanced operations through careful review and improvement of practice policies and operating procedures.
  • Managed daily operations at physician offices and clinic sites and coordinated work activities.
  • Directed and conducted recruitment, hiring, and training of personnel.
  • Achieved program goals by effectively motivating and supervising medical, technical and clerical staff.
  • Coordinated effective interdepartmental collaboration through open communication between medical staff.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of Clinical Coordinators, Certified Medical Assistants, and Medical Office Administration staff and support personnel.
  • Developed policies and procedures for effective practice management.
  • Developed close working relationships with front office and back office staff.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Supervised team of 38 office personnel at multiple locations.
  • Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
11/2019 to 12/2020
Practice Manager I Advantage Dental Brush Prairie, WA,
  • Ensure office is adequately staffed for optimal performance Interview, hire, and train staff in accordance with HR guidelines.
  • Regularly review productivity and make staffing adjustments as needed.
  • Monitor and approve timecards and track licensure.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed policies and procedures for effective practice management.
  • Consulted with healthcare professionals on business decisions.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Assisted with regulatory issues such as compliance.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Supervised team of 8 office personnel.
  • Created and implemented organizational policies and procedures.
  • Ordered all office supplies and kept check on inventory levels.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
04/2018 to 11/2019
Assistant Business Office Manager Covenant Care Santa Clara, CA,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated corporate special events, team building programs and staff training opportunities.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Delegated office staff to perform administrative duties and share workloads.
  • Negotiated leases and office vendor contracts to achieve best terms, lower costs and maximize service level agreements.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Maintained vendor files and entered invoices into accounting software.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Monitor resident funds accounts and maintain balance monthly
  • Discuss and resolve resident issues and complaints in a timely manner
  • Prepare facility for state inspections and assist with official walk-through
08/2010 to 05/2015
Healthcare Specialist (68W) US Army City, STATE,
  • Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Communicated with lucid patients to gather incident and medical history information.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to patients issues, confirming full understanding before addressing concerns.
  • Instructed first aid classes to non medical personnel
Education
Expected in 05/2019
MBA: Business Administration And Management
University of Mount Olive - Mount Olive, NC
GPA:
Expected in 12/2017
Bachelor of Science (B.S): Healthcare Management/Business Administration
UNIVERSITY oF MOUNT OLIVE - Mt Olive, NC
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good

resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • University of Mount Olive
  • UNIVERSITY oF MOUNT OLIVE

Job Titles Held:

  • Practice Manager II
  • Practice Manager I
  • Assistant Business Office Manager
  • Healthcare Specialist (68W)

Degrees

  • MBA
  • Bachelor of Science (B.S)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: