Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Proactive Practice Manager offering more than 17 years of successfully overseeing multiple high-volume medical practices. Results-oriented leader knowledgeable about effective recruitment, training and leadership strategies to maintain employee efficiency, accuracy and quality of care. Well-organized and resourceful with a pioneer mindset and exceptional communication skills.

  • Exceptional leadership and motivational skills
  • Excellent verbal and written communication skills
  • Strong understanding of healthcare administration and management
  • Emotional intelligence
  • Strategic planning and organizational skills
  • Strong background in accounting, budgeting, and financial planning
  • Embrace change; progressive mindset
  • Proficient in EHR systems and technology
Practice Manager II, 12/2018 - Current
Centura Health Berthoud, CO,

Oversee the day to day operations for a thriving practice servicing over 3500 patients per month. Leading over 60 staff members including physicians, nurse practitioners, physician assistants, medical assistants, phlebotomist's, support staff and radiology techs. Increased Press Ganey patient experience scores by 20% in under 1 year. Successfully created and implemented multiple projects including an effective Aftercare Program, Customer Navigation Center group, and a Patient Experience Liaison position. Responsible for the strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepare and execute budgets; monitoring and approving payroll, ordering of supplies, inventory and ensuring accurate charge capture. Providing exceptional leadership, promoting teamwork, collaboration, respect, and empathy. Creating and environment which supports staff engagement, autonomy, innovation, and accountability. Strategically select, on board, develop, rewards, retain, and provide transparent performance and feedback to staff and providers. Serve as our EHR Epic superuser, implementing and creating effective templates, workflows, building reports, and training staff.

Practice Manager, 04/2018 - 11/2018
Crozer-Keystone Health System Glen Mills, PA,

Responsible for the overall financial and administrative operations by ensuring efficient productivity including revenue cycle management, personnel performance and development, patient relations and satisfaction, workflows, and inventory control. Increased practice growth by adhering to a strict budget, closely monitoring P&L, payroll and health benefits, cash reconciliation, charge entry, clinical and business supplies, inventory, and cost analysis. Devised and implemented strategic marketing plans growing patient volume by 18% in under 6 months by utilizing social media platforms, blogs, zip code focused mailings, direct contact with physician groups, health fairs, Google, and showcasing patient testimonials. Managed all human resource components including talent acquisition and recruitment, compensation management, benefits administration, training and development, performance appraisal, and compliance management. Initiated and negotiated provider insurance contracts including reimbursement rates, terms, payment structures, and network agreements. Completed and maintained provider credentialing including initial applications, renewals, and updates.

Medical Billing Supervisor, 11/2015 - 04/2018
U.S. Physical Therapy Lufkin, TX,

Provided RCM consulting services, process improvement, technology optimization, exceptional recruitment, and physician dispensing to exceed practice financial and operational goals for 18 medical practices. Negotiated, implemented and executed health system contracts, credentialing agreements, commercial insurance, and pharmacy network contracts. Improved RCM efficiency and collection operations by 25% by creating and implementing clearly defined algorithms and procedures, efficient workflows, and user friendly templates. Successfully increased practice revenue by 15% providing pharmacy adjudication, training and coaching clinical staff, technology and medication inventory.

Practice Administrator, 06/2003 - 07/2013
Covenant Community Care Detroit, MI,

Managed the day to day financial and administration operations for 5 primary care locations and 50 staff including physicians, medical assistants, billing and administrative personnel. Grew the practice from 1 to 5 clinics in under 4 years. Partnered with our EHR, AthenaHealth as a superuser, building templates and reports to fit the needs of each practice. and Created and implemented practice policies, procedures, and expectations. Established and maintained complex budget and financial data for each start up location. Developed and executed strategic marketing plans identifying the needs of each geographical location being served. Recruited, trained, coached and partnered with staff to capitalize on their strengths and maximize their abilities. Assisted with the development of regulatory compliance systems.

Education and Training
Master of Science: Education, Expected in 2013
Southern Connecticut State University - New Haven, CT
Bachelor of Science: Psychology, Expected in 2006
Charter Oak State College - New Britain, CT

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Southern Connecticut State University
  • Charter Oak State College

Job Titles Held:

  • Practice Manager II
  • Practice Manager
  • Medical Billing Supervisor
  • Practice Administrator


  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: