Proactive Practice Manager offering more than 17 years of successfully overseeing multiple high-volume medical practices. Results-oriented leader knowledgeable about effective recruitment, training and leadership strategies to maintain employee efficiency, accuracy and quality of care. Well-organized and resourceful with a pioneer mindset and exceptional communication skills.
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Oversee the day to day operations for a thriving practice servicing over 3500 patients per month. Leading over 60 staff members including physicians, nurse practitioners, physician assistants, medical assistants, phlebotomist's, support staff and radiology techs. Increased Press Ganey patient experience scores by 20% in under 1 year. Successfully created and implemented multiple projects including an effective Aftercare Program, Customer Navigation Center group, and a Patient Experience Liaison position. Responsible for the strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepare and execute budgets; monitoring and approving payroll, ordering of supplies, inventory and ensuring accurate charge capture. Providing exceptional leadership, promoting teamwork, collaboration, respect, and empathy. Creating and environment which supports staff engagement, autonomy, innovation, and accountability. Strategically select, on board, develop, rewards, retain, and provide transparent performance and feedback to staff and providers. Serve as our EHR Epic superuser, implementing and creating effective templates, workflows, building reports, and training staff.
Responsible for the overall financial and administrative operations by ensuring efficient productivity including revenue cycle management, personnel performance and development, patient relations and satisfaction, workflows, and inventory control. Increased practice growth by adhering to a strict budget, closely monitoring P&L, payroll and health benefits, cash reconciliation, charge entry, clinical and business supplies, inventory, and cost analysis. Devised and implemented strategic marketing plans growing patient volume by 18% in under 6 months by utilizing social media platforms, blogs, zip code focused mailings, direct contact with physician groups, health fairs, Google, and showcasing patient testimonials. Managed all human resource components including talent acquisition and recruitment, compensation management, benefits administration, training and development, performance appraisal, and compliance management. Initiated and negotiated provider insurance contracts including reimbursement rates, terms, payment structures, and network agreements. Completed and maintained provider credentialing including initial applications, renewals, and updates.
Provided RCM consulting services, process improvement, technology optimization, exceptional recruitment, and physician dispensing to exceed practice financial and operational goals for 18 medical practices. Negotiated, implemented and executed health system contracts, credentialing agreements, commercial insurance, and pharmacy network contracts. Improved RCM efficiency and collection operations by 25% by creating and implementing clearly defined algorithms and procedures, efficient workflows, and user friendly templates. Successfully increased practice revenue by 15% providing pharmacy adjudication, training and coaching clinical staff, technology and medication inventory.
Managed the day to day financial and administration operations for 5 primary care locations and 50 staff including physicians, medical assistants, billing and administrative personnel. Grew the practice from 1 to 5 clinics in under 4 years. Partnered with our EHR, AthenaHealth as a superuser, building templates and reports to fit the needs of each practice. and Created and implemented practice policies, procedures, and expectations. Established and maintained complex budget and financial data for each start up location. Developed and executed strategic marketing plans identifying the needs of each geographical location being served. Recruited, trained, coached and partnered with staff to capitalize on their strengths and maximize their abilities. Assisted with the development of regulatory compliance systems.
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