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Practice Manager II Resume Example

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PRACTICE MANAGER II
Professional Summary

Exceptional Operations Improvement Manager focused on emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Work History
Mercy . Rogers, ARPractice Manager II | 07/2018 - Current
  • Responsible for day-to-day operations and management of Mercy Clinic Pulmonology and Critical Care Medicine. Provides leadership, directly, growth, and administration of operations to ensure accomplishment of objectives.
  • Drives the execution of multiple business plans and project by identifying patient and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards, measuring progress and adjusting performance accordingly; developing contingency plans and demonstrating adaptability and supporting continuous learning.
  • Directs, supervises, and coordinates specific functions and activities of practice as requested including computer systems, accounting, materials management, human resources, data processing, maintenance, and support services. 
  • Responsible for and works with Administration in preparation, administration and monitoring of clinic budget. Insight Reporting, EPSi, and Key Performance Indicators.
  • Proactive and interactive in all areas involving population management.
  • Interacts with medical and administrative staff to ensure compliance with regulations and with clinic standard of quality patient care. Corresponds with Risk Management and Administration regarding legal issues as needed.
  • Evaluating key business components in order to assess current performance baselines; identifying areas of improvements; editing existing processes and developing improvement solutions; ensuring program processes are simple and executable with manageable roll out plans; consulting with cross-functional teams on improvement solutions. 
  • Manages content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources ; providing guidance to team on platform functionality, communication approaches, and content quality standards; auditing and tracking content variables.
  • Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies and procedures; ensuring proper controls, tools, and materials are present in order to enhance behavior change; partnering with Administration to ensure alignment and support of the processes; monitoring program performance in relation to metrics; identifying post-implementation issues and concerns; and developing and gaining approval on changes and resolutions.
  • Develops and fosters a clear and concise communication plan to ensure the timely and effective flow of information and resolution of concern or complaints. Serves as a role model for customer service and supports staff in this process.
  • Responsible for assisting with growing the physician's practice.
  • Works in conjunction with Administration to manage the selection, employment, development, and duties of co-workers. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
  • Participates in public relations programs and represents clinic at public and professional meetings and conferences as requested.
SugarLily Floral Designs LLC. Rogers, AROperations Manager | 07/2015 - 03/2018
  • Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
  • Develop strategic business plans, marketing initiatives, and creative specifications.
  • Drove specification, scheduling, status and review processes while identifying poor work habits to improve process effectiveness.
  • Guide the development, production, promotion and financial aspects of the floral industry while facilitating a fast-paced and dynamic entrepreneurial environment.
  • Implement a new ordering process, improvement initiatives, and translated business priorities into actions.
  • Provide leadership for staff on appropriately handling difficult and complicated sales.
  • Manage and resolve day-to-day development issues.
  • Observe all laws, regulations and other applicable obligations.
  • Oversaw and execute employee hiring, training programs, mentor, evaluations, and staff retention.
Consumer Testing Laboratories. Bentonville, ARCustomer Relations Retail Liaison | 02/2015 - 07/2015
  • Assist in creating pre-season marketing and testing plans to support department and divisional strategies.
  • Collaborate with the executive management of sales, marketing and support teams to launch testing products on time and within budget.
  • Help drive sales goals and achieve monthly quotas.
  • Manage wide variety of customer service and administrative tasks to resolve vendor issues quickly and efficiently.
  • Oversee inventory testing activities, including materials monitoring, ordering or requisition, and supply.
  • Provide customer service incorporating vendor goals, feature concepts and vendor testing needs into prioritized consumer product testing requirements per Walmart and Sam's Club protocol and regulations.
  • Serve as the main accessories department liaison between vendors, management and sales team.
  • Provide testing requirements and regulations for colorfastness, dimensional stability and appearance testing, flammability testing, fabric construction physical testing, total lead surface coating, toxins in packaging, compliance with product specifications and color approval.
Beaufort County Sheriff's Office. Beaufort, SCSheriff Technician III | 02/2008 - 09/2014
  • Assist citizens, courts, deputies, attorneys, vendors, media, and other agencies by providing documents and information as requested such as Rule 5, Subpoenas, and Freedom of Information Act (FOIA) requests.
  • Department liaison with records management division, state wide agencies, and municipalities.
  • Implementation of electronic inventory IT program for special operations division.
  • Obtain documents, clearances, certificates and approvals from local, state and federal agencies.
  • Perform background checks (local, state, and nationwide). Assist with expungements, training, evidence, CALEA, and IT department. Case file review and update.
  • Prepare a daily/weekly/monthly/annual activity reports.
  • Analyze, code, process, and research incident reports. Process and submit SLED/FBI validations. Process and research traffic, county, warning tickets, and pawn tickets. Warrant record management and statistics. 
  • Support multiple Chief Operating Officers with daily operational functions.
  • Update policy and procedure manuals. CALEA Accreditation. 
  • Attend meetings, training classes, seminars, and conferences.
Skills
  • Accounting, budget, and finance management analysis
  • Adaptable to changing situations and flexible
  • Critical issues resolution expert
  • Cross-functional teams and projects
  • Energetic, articulate and well-spoken professional
  • Exemplary communicator who consistently upholds and exceeds goals, values, and departmental expectations
  • Extremely organized with meticulous attention to detail
  • Highly talented in motivating and maximizing team productivity
  • Leadership
  • Microsoft Office Expert
  • Operations and Project Management
  • Retail Industry
  • Training and Development
Education
University of PhoenixPhoenix, AZ2018Bachelor of Science: Psychology
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Resume Overview

Companies Worked For:

  • Mercy
  • SugarLily Floral Designs LLC
  • Consumer Testing Laboratories
  • Beaufort County Sheriff's Office

School Attended

  • University of Phoenix

Job Titles Held:

  • Practice Manager II
  • Operations Manager
  • Customer Relations Retail Liaison
  • Sheriff Technician III

Degrees

  • Bachelor of Science : Psychology

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