practice manager 35 hours resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable Practice Manager offering more than 2 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Astute professional highly skilled in scheduling, training and managing busy practice. Talented individual with 2 years of experience in payroll administration and employee training/ mentoring. History of positive management resulting in improved operations and employee retention. Work policy and procedure compliance.

  • Service Utilization Improvements
  • Compliance
  • Problem Solver
  • Critical Thinking
  • Policy and Program Development
  • Managing Finances
  • Project Management
  • Supervisory experience
  • Practice Management
Work History
04/2019 to Current Practice Manager 35 Hours Ols Hotels & Resorts | Portland, OR,
  • Trained interns and newly hired team members on office procedures and computer system.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed policies and procedures for effective practice management.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Consulted with healthcare professionals on business decisions.
  • Supervised team of 5 office personnel.
  • Stacked magazines, removed trash and managed sanitation to keep office and waiting areas clean and presentable.
  • Assisted with regulatory issues such as compliance.
  • Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Produced monthly financial reports like income statements, and cash flow, deposits.
  • Fostered excellence by example by "setting pace" and being hands on mentor to staff.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Managed to establish an injectable clinic as Practice Manager, from setting up accounts with vendors while getting verified as providers.
  • Successfully submitted proper documentation with business audits.
  • Payroll/401k and medical insurance documentation.
10/2014 to 04/2019 Front Office Supervisor Lkq Corp | Odessa, TX,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed clerical duties and tasks for clinic administration.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
07/2010 to 10/2014 Front Office Clerk Helia Healthcare | Olney, IL,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Monitored office supplies by checking inventory and placing orders.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Kept accounts in balance and ran daily reports to verify totals
  • Collected copays and deductibles.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed clerical duties and tasks for clinic administration.
  • Checked patient insurance, demographic and health history to keep information current.
07/2008 to 08/2010 Medical Records Clerk Runyan Orthopedic | City, STATE,
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Expected in to to No Degree | General Studies AWC, Yuma, AZ, GPA:
Expected in 05/2007 to to High School Diploma | Kofa High School, Yuma, AZ GPA:

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Resume Overview

School Attended

  • AWC
  • Kofa High School

Job Titles Held:

  • Practice Manager 35 Hours
  • Front Office Supervisor
  • Front Office Clerk
  • Medical Records Clerk


  • No Degree
  • High School Diploma

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