Postmaster/ Manager Resume Example
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POSTMASTER/ MANAGER
Objective
Highly motivated, reliable worker with a strong work ethic and willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference.
Skills
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Education and Training
Chemeketa Community CollegeCity, StateSome College (No Degree): Fire Science
- Keizer Fire Junior Explorers Treasurer
- Keizer Fire Junior Explorers Lieutenant
- "Theater By Storm" Human Resources Director Member
- Firefighter I certification
- Firefighter II certification
- BLS/CPR certification
- EMT certification
Experience
05/2017 - Current
Marsden Holding Llc － Boynton Beach , FLPostmaster/ Manager
- Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments.
- Supervises the distribution and dispatch of mail.
- Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations.
- Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts.
- Provides on-the-job training; ensures complete training in current operating and safety procedures. Hiring and training of 30+ new clerks, carriers and supervisors.
- Establishes effective work team relationships; involves employees in decisions that affect them.
- Has frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries.
- Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier transportation costs, accident and injury occurrences and costs, and personnel time and attendance.
- Resolved complex delivery issues and customer complaints, maintaining 100% customer satisfaction rate by quickly and professionally settling disputes
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Optimized staffing levels with strategic scheduling and task delegation.
- Communicated postal laws and regulations and enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Integrated process improvements to increase overall workflow.
08/2010 - 11/2017
City Of Bellaire, Tx － Bellaire , TXVolunteer Firefighter
- Operated pumps connected to high-pressure hoses.
- Display of honesty, integrity, courage, and strength.
- Promptly responded to incidents and demobilized pertinent equipment, including water tenders and fire engines.
- Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.
- Conducted search and rescue operations and quickly analyzed all medical emergencies as well as administered first aid to injured persons.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Demonstrated dedication to providing quality care through continued training and education.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
05/2015 - 05/2017
M & F Bank － Raleigh , NCPT Paint Specialist
- Supporting the sales efforts by servicing wholesale and retail customers.
- Maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
- Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
- Managed customer telephone inquiries by giving accurate product information and product selection advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times to businesses.
08/2014 - 05/2015
Sherwin Williams － City , STATETeller
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Adhered to regulatory and company security and audit procedures.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
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Resume Strength
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Resume Overview
School Attended
- Chemeketa Community College
Job Titles Held:
- Postmaster/ Manager
- Volunteer Firefighter
- PT Paint Specialist
- Teller
Degrees
- Some College (No Degree) : Fire Science
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