Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Project organization
Records Management
Problem Resolution
Customer Service
Staff development and leadership
Conflict resolution
Organization
Education and Training
Expected in
: Fire Science Chemeketa Community College - Salem, OR GPA:
Completed continuing education in:
Firefighter I certification
Firefighter II certification
BLS/CPR certification
EMT certification
Accomplishments:
Keizer Fire Junior Explorers Treasurer
Keizer Fire Junior Explorers Lieutenant
"Theater By Storm" Human Resources Director Member
Experience
01/2022 to Current
Consultative Retail Sales AssociateMarsden Holding Llc – Boynton Beach, FL,
Maintained clean and organized workplace to optimize performance, efficiency and safety.
Listen and communicate with customers passionately about Good Feet arch supports and related products through a socially distant one-on-one consultative sales approach.
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events.
Made phone calls and sent emails to establish leads.
Kept detailed call log to document answered and unanswered calls.
Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
Gathered and organized data to custom fit arch supports.
03/2021 to 01/2022
Night PorterCity Of Bellaire, Tx – Bellaire, TX,
Sanitized frequented areas and equipment using approved supplies.
Utilized Personal Protective Equipment (PPE) correctly.
Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Restocked supplies, replacing toiletries, liners and soaps. Transported trash and hazardous waste to appropriate disposal area.
Responded to emergency cleaning requests to meet client expectations.
Promoted building security, locking doors and checking electrical appliances for safety hazards.
Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
Documented security-related situations and submitted in-depth reports to superiors.
05/2017 to 03/2021
Postmaster/ ManagerM & F Bank – Raleigh, NC,
Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments.
Supervises the distribution and dispatch of mail.
Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations.
Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts.
Provides on-the-job training; ensures complete training in current operating and safety procedures. Hiring and training of 30+ new clerks, carriers and supervisors.
Establishes effective work team relationships; involves employees in decisions that affect them.
Has frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries.
Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier transportation costs, accident and injury occurrences and costs, and personnel time and attendance.
Resolved complex delivery issues and customer complaints, maintaining 100% customer satisfaction rate by quickly and professionally settling disputes
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Optimized staffing levels with strategic scheduling and task delegation.
Communicated postal laws and regulations and enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Integrated process improvements to increase overall workflow.
07/2010 to 10/2017
Volunteer FirefighterxSherwin Williams – City, STATE,
Operated pumps connected to high-pressure hoses.
Display of honesty, integrity, courage, and strength.
Promptly responded to incidents and demobilized pertinent equipment, including water tenders and fire engines.
Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.
Conducted search and rescue operations and quickly analyzed all medical emergencies as well as administered first aid to injured persons.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Demonstrated dedication to providing quality care through continued training and education.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
04/2015 to 04/2017
PT Paint SpecialistWells Fargo – City, STATE,
Supporting the sales efforts by servicing wholesale and retail customers.
Maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.
Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
Managed customer telephone inquiries by giving accurate product information and product selection advice.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times to businesses.
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