Postmaster Manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Project organization
  • Records Management
  • Problem Resolution
  • Customer Service
  • Staff development and leadership
  • Conflict resolution
  • Organization
Education and Training
Expected in
: Fire Science
Chemeketa Community College - Salem, OR

Completed continuing education in:

  • Firefighter I certification
  • Firefighter II certification
  • BLS/CPR certification
  • EMT certification


  • Keizer Fire Junior Explorers Treasurer
  • Keizer Fire Junior Explorers Lieutenant
  • "Theater By Storm" Human Resources Director Member
01/2022 to Current
Consultative Retail Sales Associate Marsden Holding Llc Boynton Beach, FL,
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Listen and communicate with customers passionately about Good Feet arch supports and related products through a socially distant one-on-one consultative sales approach.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Made phone calls and sent emails to establish leads.
  • Kept detailed call log to document answered and unanswered calls.
  • Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
  • Gathered and organized data to custom fit arch supports.
03/2021 to 01/2022
Night Porter City Of Bellaire, Tx Bellaire, TX,
  • Sanitized frequented areas and equipment using approved supplies.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Restocked supplies, replacing toiletries, liners and soaps. Transported trash and hazardous waste to appropriate disposal area.
  • Responded to emergency cleaning requests to meet client expectations.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
  • Documented security-related situations and submitted in-depth reports to superiors.
05/2017 to 03/2021
Postmaster/ Manager M & F Bank Raleigh, NC,
  • Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments.
  • Supervises the distribution and dispatch of mail.
  • Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis, and computer models; makes recommendations to improve operations.
  • Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts.
  • Provides on-the-job training; ensures complete training in current operating and safety procedures. Hiring and training of 30+ new clerks, carriers and supervisors.
  • Establishes effective work team relationships; involves employees in decisions that affect them.
  • Has frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries.
  • Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier transportation costs, accident and injury occurrences and costs, and personnel time and attendance.
  • Resolved complex delivery issues and customer complaints, maintaining 100% customer satisfaction rate by quickly and professionally settling disputes
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Communicated postal laws and regulations and enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Integrated process improvements to increase overall workflow.
07/2010 to 10/2017
Volunteer Firefighterx Sherwin Williams City, STATE,
  • Operated pumps connected to high-pressure hoses.
  • Display of honesty, integrity, courage, and strength.
  • Promptly responded to incidents and demobilized pertinent equipment, including water tenders and fire engines.
  • Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.
  • Conducted search and rescue operations and quickly analyzed all medical emergencies as well as administered first aid to injured persons.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
04/2015 to 04/2017
PT Paint Specialist Wells Fargo City, STATE,
  • Supporting the sales efforts by servicing wholesale and retail customers.
  • Maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times to businesses.

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Resume Overview

School Attended

  • Chemeketa Community College

Job Titles Held:

  • Consultative Retail Sales Associate
  • Night Porter
  • Postmaster/ Manager
  • Volunteer Firefighterx
  • PT Paint Specialist


  • Some College (No Degree)

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