Postal Support Employee Resume Example Us Postal Service

POSTAL SUPPORT EMPLOYEE

Professional Summary

Personable and dedicated Customer Service Representative with extensive experience in sales and customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Effective team leader with 10+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills

Federal guideline proficiency
Post office operations
Handling and sorting mail
Loading and unloading
Process improvement
MS Office
Team building
Operational improvement

Organization
Customer service
Problem resolution
Supervision
Relationship development
Cash handling
Inventory control

Work History

Postal Support Employee, 11/2016 to 10/2019
Us Postal Service – McAllen, TX

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Used automated mail processing equipment to sort and collate mail.
Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Manually sorted packages to local and out of area zipcodes.
Offered support and advice to newer personnel to improve performance.
Utilized factors such as package shape and final destination to sort into correct bins for delivery.

Customer Service Representative, 08/2010 to 11/2016
Lacks Valley Stores Ltd. – McAllen, TX

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Regularly exceeded daily sales and product add-on quotas.
Communicated with vendors regarding back order availability, future inventory and special orders.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Boosted sales revenue by skillfully promoting diverse insurance and warranty options.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended product insurance to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Entered customer interaction details in their accounts to track requests, document problems and record solutions offered.
Educated customers on promotions to enhance sales.
Leveraged sales expertise to promote warranties and capitalize on upsell opportunities.

Manager, 08/2002 to 03/2010
Hollywood Video – San Juan, TX

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained and guided team members to maintain high productivity and performance metrics.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Performed 90 day reviews assessing each employee's performance and developed improvement plans.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Developed and maintained relationships with customers and suppliers through personalizing their visits.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Provided management with feedback regarding employee performance and training needs.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees in order to maximize team performance.
Hired, trained and mentored staff to maximize effectiveness.
Trained new employees in specific job requirements.
Established and maintained positive work environment to enhance retention and productivity.
Maximized performance by monitoring daily activities and mentoring team of 10 associates.
Created and implemented aggressive action plan to address pressing cost control needs.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Communicated best practices among on-site and external personnel to align efforts and goals.
Conducted scheduled and impromptu evaluations to assess work performance.
Maintained current knowledge of all facets of operations.
Conducted monthly inventories of raw materials and components on work floor.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Demonstrated new products, procedures and techniques to employees.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.

Customer Service Representative, 03/1999 to 08/2001
Super Video – San Juan, TX

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Regularly exceeded daily sales and product add-on quotas.
Answered constant flow of customer calls.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.

Education

Associate of Arts: Fine ArtsSouth Texas College - Mcallen, TX

High School Diploma: 05/2000
Psja Memorial Early College High School - Alamo, TX

Resume Overview

Companies Worked For:

Us Postal Service
Lacks Valley Stores Ltd.
Hollywood Video
Super Video

School Attended

South Texas College
Psja Memorial Early College High School

Job Titles Held:

Postal Support Employee
Customer Service Representative
Manager

Degrees

Associate of Arts : Fine Arts
High School Diploma : 05/2000

Postal Support Employee Resume Example

Resume Score: 80%

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