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Postal Supervisor Resume Example

Resume Score: 85%

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POSTAL SUPERVISOR
Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. Exceptional Supervisor. Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.Dedicated to employee development.


Marketing savvy Deadline-oriented. Team management Scheduling Meticulous attention to detail. Training and development. Persuasive Skilled multi-tasker Focused on customer satisfaction. Management of remote employees. Client relations specialist. Conflict resolution techniques. Marketing savvyTalent development. Management of remote employees. Microsoft software proficiency


Played an instrumental role in increasing customer satisfaction ratings index from 45% to 89% within one years as Customer Service Manager at the Decatur, GA. Post Office.Improved customer retention in one year by 65% from the previous two years.

Highlights
  • HAZMAT endorsement
  • Pallet jack and hand truck operation
  • Experienced manual transmission driver
  • Trip planning
  • Dependable and reliable
  • Over the road experience
  • Defensive driver training
  • Responsible driver
  • Punctual and reliable
  • Responsible driver
  • Excellent sense of direction
  • Time management skills
  • Perfect attendance record
  • Local routes understanding
  • Cargo handling
  • Exceptional written and verbal communication skills
  • Courteous and polite demeanor
Accomplishments

Continuously maintained an accident and incident-free driving record for more than ten years.

Experience
March 1999
to
October 2013
United States Postal Service AtlantaAtlanta, GAPostal Supervisor
  • Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Changed tires and installed light bulbs, fuses and tire chains. Presented customers with bills and receipts and collected payments for goods delivered. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Notified branch management of any vehicle safety concerns and issues. Obtained signatures needed to complete and process all paperwork in a timely manner. Answered customer questions regarding shipments.Operated manual and mechanical equipment in a safe and efficient manner. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.Obtained signatures on all invoices and credits.
Education
2000
Certifications
March 1999 to October 2013
Skills

Budget, customer satisfaction, customer service, customer support, senior management, management training, training manuals

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • United States Postal Service Atlanta

Job Titles Held:

  • Postal Supervisor

Degrees


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