Postal Supervisor Resume Example United States Postal Service Atlanta

POSTAL SUPERVISOR

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. Exceptional Supervisor. Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.Dedicated to employee development.

Marketing savvy Deadline-oriented. Team management Scheduling Meticulous attention to detail. Training and development. Persuasive Skilled multi-tasker Focused on customer satisfaction. Management of remote employees. Client relations specialist. Conflict resolution techniques. Marketing savvyTalent development. Management of remote employees. Microsoft software proficiency

Played an instrumental role in increasing customer satisfaction ratings index from 45% to 89% within one years as Customer Service Manager at the Decatur, GA. Post Office.Improved customer retention in one year by 65% from the previous two years.

Highlights

HAZMAT endorsement
Pallet jack and hand truck operation
Experienced manual transmission driver
Trip planning
Dependable and reliable
Over the road experience
Defensive driver training
Responsible driver

Punctual and reliable
Responsible driver
Excellent sense of direction
Time management skills
Perfect attendance record
Local routes understanding
Cargo handling
Exceptional written and verbal communication skills
Courteous and polite demeanor

Accomplishments

Continuously maintained an accident and incident-free driving record for more than ten years.

Experience

March 1999

to

October 2013

United States Postal Service Atlanta Atlanta, GA Postal Supervisor

Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Changed tires and installed light bulbs, fuses and tire chains. Presented customers with bills and receipts and collected payments for goods delivered. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Notified branch management of any vehicle safety concerns and issues. Obtained signatures needed to complete and process all paperwork in a timely manner. Answered customer questions regarding shipments.Operated manual and mechanical equipment in a safe and efficient manner. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.Obtained signatures on all invoices and credits.

Education

2000

Certifications

March 1999 to October 2013

Skills

Budget, customer satisfaction, customer service, customer support, senior management, management training, training manuals

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Postal Supervisor Resume Example

Resume Score: 85%