Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. Exceptional Supervisor. Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.Dedicated to employee development.
Marketing savvy Deadline-oriented. Team management Scheduling Meticulous attention to detail. Training and development. Persuasive Skilled multi-tasker Focused on customer satisfaction. Management of remote employees. Client relations specialist. Conflict resolution techniques. Marketing savvyTalent development. Management of remote employees. Microsoft software proficiency
Played an instrumental role in increasing customer satisfaction ratings index from 45% to 89% within one years as Customer Service Manager at the Decatur, GA. Post Office.Improved customer retention in one year by 65% from the previous two years.
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Continuously maintained an accident and incident-free driving record for more than ten years.
Budget, customer satisfaction, customer service, customer support, senior management, management training, training manuals
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