Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer-focused Postal Worker with more than 20 years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Versatile office secretary offering many years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for many member staff. Motivated business professional bringing 30 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

  • Handling and sorting mail
  • Rural and city carrying
  • International shipments
  • Production goal setting
  • Post office operations
  • Sorting procedures
  • Federal guideline proficiency
  • Expenses tracking
  • Sales background
  • Federal law
  • Process improvement
  • Decision making
  • Loading and unloading
  • Workplace safety
  • Postal law proficiency
  • Problem-solving skills
  • Documentation
  • Cost Analysis and Savings
  • Budgeting
  • Sales
  • Scheduling
  • Invoicing
  • Bookkeeping
  • Sales Goals
  • Repair
  • Client Needs Assessment
  • Business Operations
  • Accounting
  • Guest Services
  • Cleaning
  • Store Merchandising
  • Purchasing
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Product Knowledge
  • New Product Information
  • Social Media
  • Business Planning
  • Quality Management
  • Visual Displays
  • Cash Register Operation
  • Appointment Setting
  • Prospecting Clients
  • Product Sales
Work History
Postal Clerk, 09/2007 to Current
Mhc Equity Lifestyle PropertiesClearwater, FL,
  • Upsold postal services like insurance and tracking.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Maintained vehicles and equipment in safe and working condition.
  • Provided service and sales to walk-in customers.
  • Monitored performance of junior team members and offered support.
  • Used automated mail processing equipment to sort and collate mail.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maximized employee performance by setting effective objectives and standard practices.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Weighed mail and computed pricing amounts.
  • Sorted mail according to size, shape, and destination.
  • Loaded and unloaded shipping containers and vehicles.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
Secretary, 03/2001 to 08/2007
First National BankWest Des Moines, IA,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered and directed calls using multi-line switchboard.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
  • Developed correspondence letters, memos and emails.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept reception area clean and neat to give visitors positive first impression.
Owner/Cosmetologist, 02/1998 to 06/2001
Kountry KutsCity, STATE,
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Offered highly skilled and diverse salon services to many daily customers, including cuts, color services and extensions.
  • Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
  • Processed payments by entering sales in register.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Recorded notes for future reference, including customer preferences and services delivered.
High School Diploma: , Expected in 1985
Hannibal High-school - Hannibal,
Cosmetology: Cosmetology Education, Expected in 1989
Mexico Cosmetology - Mexico, MO,

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Resume Overview

School Attended

  • Hannibal High-school
  • Mexico Cosmetology

Job Titles Held:

  • Postal Clerk
  • Secretary
  • Owner/Cosmetologist


  • High School Diploma
  • Cosmetology

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