Portfolio Homeowner Association Manager Resume Example Company Name

PORTFOLIO HOMEOWNER ASSOCIATION MANAGER

Professional Summary

Recognized for the ability to work independently, proactively anticipating needs and taking action, while handling complex and confidential issues with a high degree of professionalism and integrity. Proven ability to perform well in challenging environments with multiple competing priorities.

Work History

Portfolio Homeowner Association Manager, 03/2018 to CurrentCompany Name, City, State

Served as off-site manager of 24 Associations including commercial, townhomes, and single-family neighborhoods with HOA's.
Reviewed weekly and monthly financial reports and directed action for payment and collection.
Interacted directly with vendors and contractors, requested bids for upcoming projects, reviewed and approved change orders, researched maintenance methods, practices, and alternatives, and monitored status of each project from start to finish.
Provided effective customer service by assisting clients with maintenance requests, answering questions about communities, assist with closing, answered loan and mortgage questionnaires, and assisting homeowners with issues regarding their property.
Composed homeowner violation letters, implemented and updated monthly spreadsheets used to track correspondence, maintenance requests, work orders and action items pending and completed.
Responsible for writing all materials needed by Board, to include writing newsletters, special notices, resolutions, policy statements, marketing material, etc.

Traffic Management Control Operator, 11/2012 to 07/2015Company Name, City, State

Communicate with appropriate local agencies, authorities, and wrecker companies in the management and clearance of traffic incidents.
Answer phones to provide information or assistance to motorists, Department personnel, or other agencies on traffic and road condition; direct calls to designated personnel in Traffic Operations or take appropriate action.
Monitor weather conditions for potential problems affecting traffic; make necessary communication and take appropriate action.
Perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists.
Update items on the 511 website and Interactive Voice Response system as directed.
Use radio, landline phone, and mobile phone to communicate with law enforcement, ambulance, fire department, or towing service to provide clear and accurate information regarding incidents and the response required.

Broker / Realtor, 06/2005 to 11/2012Company Name, City, State

Functioned as intermediary in negotiations between buyers and sellers, generally representing one or the other.
Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.
Accompanied buyers during visits to and inspections of property, advising them on suitability and value of homes.
Compared property with similar properties that have recently sold to determine its competitive market price.
Promoted sales of properties through advertisements, opening houses, and participation in multiple listing services.
Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Conferred with escrow companies, mortgage lenders, processors, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Coordinated property closings, overseeing signing of documents and disbursement of funds.

Education

Associate of Applied Science, Accounting, 05/2019

Wake Technical Community College - City

Bachelor of Arts, Sociology, Accounting and Business, 05/2001

The University of North Carolina At Charlotte - City

Hobbies

White water rafting

Dancing

Card Games

Skills

Advertisement and Marketing
Materials
Negotiations
Newsletters
Personnel
Radio Operations
Record keeping
CCTV
Law enforcement
Legal
Website Management
Community safety
Community guidelines enforcement
Service contract negotiation
Vendor relationship management
Maintenance knowledge
Sales
Marketing and advertising
Building operations
Staff Management
Contract Negotiation
Data Entry
Multi-tasker
Presentations
Closing
Competitive
Contracts
Clients
Customer service
Financial
Sales
Spreadsheets
Multi-line Phone Systems
Letters
Board of directors support

Community rules and regulations
Community operations
Tenant complaint resolution
Customer service-focused
City and county regulations
Research
Business Development
Financial budgeting and reporting
Database Management
Property tours and inspections
Accounts Payables/Receivables
Training
Vocational Rehabilitation
Attention To Detail
Mortgage Loans
Quality Control Policies
Processing Procedures
Ms Office
Created Reports
Strong Written Communication
Meetings
Ability To Prioritize
Computer Software
Scheduling
Change Orders
Accounting Principles
Sales Contracts
Mortgage Processing
Analyze Data
Software Applications
Ability To Learn
Strong Problem-Solving Skills
Data Mining
Telephone Calls

Resume Overview

School Attended

Wake Technical Community College
The University of North Carolina At Charlotte

Job Titles Held:

Portfolio Homeowner Association Manager
Traffic Management Control Operator
Broker / Realtor

Degrees

Associate of Applied Science , Accounting 05/2019
Bachelor of Arts , Sociology, Accounting and Business 05/2001

Portfolio Homeowner Association Manager Resume Example

Resume Score: 80%

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