Point Of Care Coordinator Resume Example Holston Valley Medical Center

POINT OF CARE COORDINATOR

Professional Summary

Experienced coordinator with over 14 years of experience in healthcare. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently improving procedures that positively impacted overall morale and productivity.

Skills

Document filing
Interpreting physician orders
System updates
Problem resolution
Customer service
Project organization
First Aid/CPR
Relationship development
MS Office

Medical insurance
Appointment Scheduling
Insurance verifying
Operational improvement
Organization
Process improvement
Team building
Team management

Work History

Point of Care Coordinator, 06/2006 to Current
Holston Valley Medical Center – Kingsport, TN

Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Assessed educational needs of trainees and researched clinical instruction trends to develop educational curriculum and competency tools for clinical procedures.
Executed corrective actions when test controls were outside specified limits.
Maintained excellent attendance record, consistently arriving to work on time.
Engaged in instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity.
Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Identified process improvements in day-to-day functioning of department.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Administered job knowledge assessments and competency testing for certification-level training.
Assisted with development of improved seminars and training materials.
Maintained accuracy, completeness and security for medical records and health information.
Utilized EPIC to manage and confirm patient data, such as insurance, demographic and medical history information.
Managed system conversion and maintained minimal downtime during updates.
Researched and compiled statistical data to support cost control and care improvement initiatives.
Trained employees on department procedures and policies to maximize department effectiveness.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve testing..
Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
Helped streamline repair processes and update procedures for support action consistency.
Configured hardware, devices and software to set up work stations for employees.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Assisted in ordering laboratory supplies and necessities to maintain appropriate level of inventory.
Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
Conducted data review and followed standard practices to find solutions.
Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Conducted investigations into questionable test results.
Performed routine maintenance and calibration on testing equipment.
Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Recorded and organized test data for report generation and analysis.

Medical Laboratory Technologist, 07/1998 to 05/2006
Medical Group Of Greeneville – Greeneville, TN

Executed corrective actions when test controls were outside specified limits.
Conducted hematology, chemistry, coagulation and urinalysis tests regularly.
Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
Recorded, reported and posted test results.
Processed patient specimens according to priority and documented results.
Kept laboratory in compliance with all applicable guidelines and laws.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Set up, maintained and verified sterility of lab equipment and tools.
Recorded, reported and posted test results
Obtained blood specimens by performing venipunctures and finger sticks.
Handled insurance verification tasks to validate patient insurance information.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Organized daily work based on collection priority.
Performed bedside tests like bleeding time tests and entered results into patient charts.
Tracked collected specimens by initialing, dating and noting times of collection.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Oversaw items in inventory and reordered before supplies diminished.
Routinely retracted patient throat cultures and prepared for lab submission.
Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
Accurately inputted all patient and insurance information into company's computer system.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Verified proper ICD-9 coding on claims.

Phlebotomist, 11/1996 to 07/1998
Laughlin Hospital – Greeneville, TN

Obtained blood specimens by performing venipunctures and finger sticks.
Collected fluid or tissue samples by using appropriate collection procedures.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Organized daily work based on collection priority.
Tracked collected specimens by initialing, dating and noting times of collection.
Kept laboratory in compliance with all applicable guidelines and laws.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Set up, maintained and verified sterility of lab equipment and tools.

Education

Associate of Science: Medical Laboratory Technology, 07/1998
East Tennessee State University - Johnson City, TN

Resume Overview

Companies Worked For:

Holston Valley Medical Center
Medical Group Of Greeneville
Laughlin Hospital

School Attended

East Tennessee State University

Job Titles Held:

Point of Care Coordinator
Medical Laboratory Technologist
Phlebotomist

Degrees

Associate of Science : Medical Laboratory Technology , 07/1998

Point of Care Coordinator Resume Example

Resume Score: 80%

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