(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Enthusiastic Planner 2 eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Progressive and effective planning and training in MAPS. Motivated to learn, grow and excel in the travel industry.

  • Proficient in Microsoft Office: MSWord, Excel, Powerpoint
  • Use and knowledge of Lotus Notes: Scheduling meetings, creating appointments, creating rules
  • Use and knowledge of MAPS Magellan
  • Advanced skills and knowledge of Aspect programs: eWorkforce Management (eWFM), Real Time Adherence (RTA) and eSchedule Planner (eSP)
  • Advanced skills and knowledge of Aspect CMS Supervisor and reporting with the program
  • Ability to learn new programs quickly
  • Ability to manage multiple programs and projects concurrently
  • Excellent organization skills
Hart High School Newhall, CA, Expected in 06/2005 High School Diploma : - GPA :
College of The Canyons Valencia, CA, Expected in : General Education - GPA :
Work History
Princess Cruises - Planner 2, Fleet Workforce Management
City, STATE, 04/2015 - Current
  • Develop and maintain cost effective and progressive scheduling plans for Officers and Crew on Princess Cruises, Holland America, Seabourn and PnO Australia.
  • Work with Shipboard Management and Operational departments to identify manning issues and develop solutions.
  • Replace unexpected leavers or last minute cancellations with limited impact to the vessel.
  • Plan and maintain a forward plan of 12 months for Environmental and Security Officers and 6 months for Security Petty Officers and Ratings crew.
  • Maintain the scheduling and cabins for the Cadet Program on Princess and PnO Australia.
  • Review rotations for upcoming shortages and communicate to the Global Talent Partners to confirm replacements.
  • Request and maintain cabin requirements for handover and supernumery crew.
  • Follow the outlined requirements for scheduling within the Environmental Compliance Plan.
  • Raise an Exception Request when handover does not HESS requirements.
  • Review daily audit reports to insure data integrity in MAPS.
  • Forecast Recruitment needs to ensure sufficient crew is available for future rotations.
  • Insure we are scheduling Officers for their required 183 days worked with in the year.
  • Send joining documentation to all crew and officers as required.
  • Interview candidates for Planner 1 positions and promotion interviews within the department as required.
Princess Cruises - Planner 1, Fleet Workforce Management
City, STATE, 08/2011 - 04/2015
  • Create and maintain rotation plans for Cruise, Youth, Gen Admin and Production Departments.
  • Review rotation plans with Operations, to adjust plans as required.
  • Replace unexpected leavers or last minute cancellations.
  • Prepare weekly shortage reports and monthly Senior Rotations report.
  • Schedule new hires to training course according to schedule provided by Fleet Training.
  • Forward plan rotations and forecast recruitment requirements up to 6 months in advance.
  • Coordinate shipboard cabin accommodations for handovers and supernumerary crew.
  • Review travel days for officer to ensure transit days are paid appropriately.
  • Review companion assignments to ensure crew are placed together onboard.
Princess Cruises - Coordinator - Work Force Management
City, STATE, 12/2006 - 08/2011
  • Verified availability and process vacation and sick time requests.
  • Monitored agents in Real Time Adherence.
  • Trained new hire agents on eSP software and assigned skills in Avaya.
  • Met with management and supervisors to discuss agent performance and adherence to schedule.
  • Scheduled employees for training and meetings in eWFM and load daily attendance exceptions.
  • Responsible for running and sending daily reports indicating staffing needs.
  • Managed master department calendar: Including press releases and items which impacted call volume.
  • Summarized monthly Customer Service Strategic Business Development board report.
  • Processed new hire schedules and information into Workforce Management systems.
  • Analyzed call trends and forecast for scheduling purposes.
Princess Cruises - Customer Assistance-Data Entry and Brochure
City, STATE, 07/2005 - 12/2006
  • Entered immigration information and air forms into the Princess developed reservation system.
  • Advised travel agents and direct passengers regarding missing immigration information, late arrival flights, declined credit cards, and 3rd party credit cards.
  • Sent and processed passenger special request to all ships Processed incoming mail from passengers and travel agents.
  • Received calls from travel agents and passenger in regards to brochure orders.
  • 2010 March Employee of the Month
  • Environmental Stewardship Award for Year 1 of the Environmental Compliance Plan.
  • 2007 Fall I Make the Difference Award
  • 2007 Safe Rides Norman Award-Most hours worked in 2007 (132 hours)
  • 2006 and 2007 Congressional Recognition
  • 2005-2007 Recognition Award- Safe Rides Secretary
  • 2004 California State Volunteer Award-133 hours volunteered in Safer Rides.

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School Attended

  • Hart High School
  • College of The Canyons

Job Titles Held:

  • Planner 2, Fleet Workforce Management
  • Planner 1, Fleet Workforce Management
  • Coordinator - Work Force Management
  • Customer Assistance-Data Entry and Brochure


  • High School Diploma
  • Some College (No Degree)

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