Results-oriented Pit Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. With 15 years of Las Vegas experience. I opened the MGM National Harbor Casino, helped to create S.O.P.s, trained new dealers with no gaming experience to work in a high cash volume casino.
MGM National HarborOxon Hill, MDPit Manager04/2016 to CurrentResponsible for leading floor supervisors and dealers to provide excellent guest service, both internally and externally. Creating guest service that makes memories that last a life time. Resolving guest disputes, while focusing on guest retention and company assets. Training those I lead to provide the highest guest service while focusing on game protection and safe guarding company assets. Develop guest retention and loyalty through friendly interactions and top of the line guest service. Opened MGM National Harbor Casino. Helped to create S.O.P.s in the manuals, train new dealers to open the property. High cash volume casino.
Luxor Hotel and CasinoLas Vegas, NVFloor Supervisor05/2014 to 04/2016Responsible for making memories that last a life time for each customer. Maintain game security and excellent customer service. Supervise Roulette, Blackjack, Craps, Pai Gow Poker, and Baccarat.
Excalibur Hotel and CasinoLas Vegas, NVDealer09/2013 to 02/2014Maintained excellent customer service and game security *Dealt the following games: Roulette, Blackjack, Craps, and Pai Gow Poker
Unique Communication SolutionsHenderson, NVSales/Account Manager08/2010 to 08/2013Generated new sales and maintained current accounts including DoD, Hospital, Universities
Unique Communication SolutionsHenderson, NVProject Manager/Installations10/2007 to 08/2010Implemented servers and proprietary software in Department of Defense secret facilities *Managed multi-million dollar projects and contracts *Created schedules, manage personnel resources made sure the project finished on time and that the customer was happy. Install servers and made sure of the connectivity between the server and the telephone switch
Education and Training
AA:Information Technology2017University of Phoenix, Alexandria, VA3.5 Information Technology
BS:Information Technology Junior2007University of Phoenix Las Vegas3.8 Information Technology Junior
United States Army Veteran.
Customer service skills, Microsoft Office, Public relations, verbal communication skills, Excellent written