Pit Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Results-oriented Pit Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. With 15 years of Las Vegas experience. I opened the MGM National Harbor Casino, helped to create S.O.P.s, trained new dealers with no gaming experience to work in a high cash volume casino. 
Professional Experience
Pit Manager, 03/2016 to Current
San Manuel Indian Bingo & Casino Highland, CA, Responsible for leading floor supervisors and dealers to provide excellent guest service, both internally and externally. Creating guest service that makes memories that last a life time. Resolving guest disputes, while focusing on guest retention and company assets. Training those I lead to provide the highest guest service while focusing on game protection and safe guarding company assets. Develop guest retention and loyalty through friendly interactions and top of the line guest service. Opened MGM National Harbor Casino. Helped to create S.O.P.s in the manuals, train new dealers to open the property. High cash volume casino.
Floor Supervisor, 04/2014 to 03/2016
Mcdonald's Buffalo Grove, IL, Responsible for making memories that last a life time for each customer. Maintain game security and excellent customer service. Supervise Roulette, Blackjack, Craps, Pai Gow Poker, and Baccarat.
Dealer, 08/2013 to 01/2014
Travel + Leisure Co. Palm Springs, CA, Maintained excellent customer service and game security *Dealt the following games: Roulette, Blackjack, Craps, and Pai Gow Poker
Sales/Account Manager, 07/2010 to 07/2013
L3harris Chesapeake, VA, Generated new sales and maintained current accounts including DoD, Hospital, Universities 
Project Manager/Installations, 09/2007 to 07/2010
Unique Communication Solutions City, STATE, Implemented servers and proprietary software in Department of Defense secret facilities *Managed multi-million dollar projects and contracts *Created schedules, manage personnel resources made sure the project finished on time and that the customer was happy. Install servers and made sure of the connectivity between the server and the telephone switch
Education and Training
AA: Information Technology, Expected in 2017
University of Phoenix - Alexandria, VA
3.5 Information Technology
BS: Information Technology Junior, Expected in 2007
University of Phoenix Las Vegas - ,
3.8 Information Technology Junior
  • United States Army Veteran.
Customer service skills, Microsoft Office, Public relations, verbal communication skills, Excellent written

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Resume Overview

School Attended
  • University of Phoenix
  • University of Phoenix Las Vegas
Job Titles Held:
  • Pit Manager
  • Floor Supervisor
  • Dealer
  • Sales/Account Manager
  • Project Manager/Installations
  • AA
  • BS