Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of customer service and retail operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Staff Management
Business planning
Creative merchandising
Project Management
Relationship development
Process improvement
Problem resolution
Operational improvement
Strategic Planning
Sales and Marketing
Verbal and written communication
Organization
Business operations
Customer service
Supervision
Team Bonding
Work History
PINK Manager, 08/2019 to 08/2020 Aaa Mid-Atlantic – Whitley City, KY,
Cross-trained existing employees to maximize team agility and performance.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Propelled continuous improvements and strategically capitalized on current market trends.
Trained new employees in specific job requirements.
Demonstrated new products, procedures and techniques to employees.
Increased sales by establishing goals, overseeing performance and positive feedback.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Analyzed and interpreted store trends to facilitate planning.
Trained and guided team members to maintain high productivity and performance metrics.
Recorded inventory sales into organization's weekly income report.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Supervised employees in shop by monitoring activities, coaching and offering hands-on support.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Service Advisor, 02/2018 to 12/2019 Spencer Gifts, Llc – Edina, MN,
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Capitalized on customer up-sell opportunities resulting in increased revenues.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Handled customer issues with confidence to provide effective resolution.
Suggested add-on services that would be helpful to customers and improve bottom line.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Investigated and resolved accounting, service and delivery concerns.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Cross-trained and backed up other customer service managers.
Promised best prices for automotive customer services and maintained accuracy when determining quotes.
Delivered excellent customer service, resulting in consistent reviews in customer satisfaction rating.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Resolved issues over phone with customers daily.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Kept office and filing areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Maintained up-to-date knowledge of product and service changes.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Handled high-volume paperwork and collaborated with sales and parts department to resolve invoicing and shipping problems.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Performed data entry to record call notes, suggestions and questions.
Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Pricing and Signage Coordinator, 01/2019 to 09/2019 Dick's Sporting Goods – City, STATE,
Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
Consulted with several departments to manage marketing initiatives promoting product.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Considered business demands and customer preferences when developing pricing structures and marketing plans.
Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Assistant Store Manager, 06/2016 to 01/2018 Snazzies Boutique – City, STATE,
Rotated merchandise and displays to feature new products and promotions.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Trained and managed associates in customer service and sales techniques.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Maintained exceptionally clean, customer-friendly and well-run department.
Education
High School Diploma: , Expected in Lakeside High School - Hot Springs, AR GPA:
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