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Physician Practice Manager Resume Example

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PHYSICIAN PRACTICE MANAGER
Professional Summary
Adaptable healthcare manager accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Innovative, customer-oriented healthcare administrator with background in  adult and pediatric ambulatory care. 
Strong background in quality assurance, management principles and practices.
Seeking an advanced  role within an integrated delivery system to assist in strategic planning, building cross functional teams  and creating a culture of global think.
Skills
  • Budgeting proficiency
  • Strong presentation skills
  • Project management authority
  • Strategic planning capability
  • Analytical thinker
  • Resource management expertise
  • Quality improvement competency
  • Promotes positive behavior
  • Planning and development
  • Knowledge of Medicaid statutes and regulations
  • Independent judgment and decision making
Work History
08/2011 to Current
Physician Practice ManagerSpectrum Health Medical Group – 230 Michigan St. NE Grand Rapids MI 49503
      • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
      • Organized the department in accordance with administrative guidelines in order to provide specified ambulatory services to meet the legal, organizational and medical staff guidelines.
      • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
      • Developed and achieved financial and growth goals.
      • Strategically planned methods to achieve operational goals and targets.
      • Encouraged creative thinking, problem solving, and empowerment as part of the clinic culture to improve morale and teamwork.
      • Recruited, hired, trained and coached current and new employees while cultivating an environment for continued staff development.
10/2006 to 07/2011
Business AssociateBorgess Diabetes Center – 1722 Shaffer Kalamazoo MI 49048
  • Project Management
  • Liaison for the clinical and administrative staff
  • Created and maintained schedules for providers and clinicians
  • Managed/trained volunteers and new hires
  • Interviewed potential candidates and externs for administrative positions
  • Problem resolution with staff
  • Implemented procedures in front office and created procedure reference guide
  • Created and reported progress of PDCA's
  • Monitored patient scheduling and compliance
  • Implemented front office Joint Commission standards
  • Instrumental in implementing Shared Medical Appointments
  • Instrumental in implementing Diabetes Uninsured Clinic
  • Intake for In-patient consults
  • Assisted with yearly physician/patient symposiums
  • Implemented   no-show policy 
  •  update cash flow spreadsheet
  •  Oversee Medical Records and Referral Specialist personnel
  • Assisted in coordinating patient care with diabetes educators
  • Participated in several LEAN teams
  • Assisted with the creation and implementation of  Medical Records and Referral Specialist position
01/2005 to 01/2006
Laboratory AssistantBorgess Medical Center

Performed the following skills:

  • Phlebotomy 
  • Sweat chloride  and bleeding time testing
  •  Collection for hair strand testing
  • Nursing home/ assisted living specimen collections
  • Ordered laboratory tests per physician requistitions
  • Registered Patients
  • Processed Specimens
  • Troubleshoot for entire hospital with specimen concerns
  • Laboratory office duties
01/2002 to 01/2004
REALTOR/Sales AssociatePrudential Preferred REALTORS
  • Licensed in the state of Michigan
  • member of GKAR,MAR and NAR
  • Assisted buyer clients with the search for homes and execution of sales agreements
  • Negotiated sales and listing contract with clients
  • Ordered preliminary title work and corresponded with the title company
  • Reviewed contracts and closing statements for completion and accuracy
  • Ordered inspections for clients
  • Marketed properties through various publications
  • Dispersed legal documents to proper locations
  • Managed files for area contractors
  •  Assisted relocated buyers and seller through relocation department
  • Attended yearly continuing education courses
  • Attended professional conferences.
Education
Present
Master of Business Administration:
Cornerstone University -
2011
Bachelor of Science: Business Management
Cornerstone University - Grand Rapids, MI
2009
Associates Degree: Business Administration
Kalamazoo Valley Community College -

2002
Residential Real Estate License
Greater Kalamazoo Association of REALTORS - Kalamazoo, MI
Community Engagement

Youth Leader- High school ministry
Coach- Girls on the run
 

Global Business Studies
Attended a global business study program  in Prague/Brno, Czech Repulic and Vienna, Austria through Cornerstone Univeristy in 2013. The courswork included the examination of impacts of societal transformation through social, spiritual, education and economic influencers.
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Resume Overview

Companies Worked For:

  • Spectrum Health Medical Group
  • Borgess Diabetes Center
  • Borgess Medical Center
  • Prudential Preferred REALTORS

School Attended

  • Cornerstone University
  • Kalamazoo Valley Community College
  • Greater Kalamazoo Association of REALTORS

Job Titles Held:

  • Physician Practice Manager
  • Business Associate
  • Laboratory Assistant
  • REALTOR/Sales Associate

Degrees

  • Master of Business Administration :
    Bachelor of Science : Business Management
    Associates Degree : Business Administration
    Residential Real Estate License

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