Adaptable healthcare manager accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. Innovative, customer-oriented healthcare administrator with background in adult and pediatric ambulatory care. Strong background in quality assurance, management principles and practices. Seeking an advanced role within an integrated delivery system to assist in strategic planning, building cross functional teams and creating a culture of global think.
Strong presentation skills
Project management authority
Strategic planning capability
Resource management expertise
Quality improvement competency
Promotes positive behavior
Planning and development
Knowledge of Medicaid statutes and regulations
Independent judgment and decision making
08/2011 to Current
Physician Practice ManagerSpectrum Health Medical Group – 230 Michigan St. NE Grand Rapids MI 49503
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified ambulatory services to meet the legal, organizational and medical staff guidelines.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
Developed and achieved financial and growth goals.
Strategically planned methods to achieve operational goals and targets.
Encouraged creative thinking, problem solving, and empowerment as part of the clinic culture to improve morale and teamwork.
Recruited, hired, trained and coached current and new employees while cultivating an environment for continued staff development.
10/2006 to 07/2011
Business AssociateBorgess Diabetes Center – 1722 Shaffer Kalamazoo MI 49048
Liaison for the clinical and administrative staff
Created and maintained schedules for providers and clinicians
Managed/trained volunteers and new hires
Interviewed potential candidates and externs for administrative positions
Problem resolution with staff
Implemented procedures in front office and created procedure reference guide
Created and reported progress of PDCA's
Monitored patient scheduling and compliance
Implemented front office Joint Commission standards
Instrumental in implementing Shared Medical Appointments
Instrumental in implementing Diabetes Uninsured Clinic
Intake for In-patient consults
Assisted with yearly physician/patient symposiums
Implemented no-show policy
update cash flow spreadsheet
Oversee Medical Records and Referral Specialist personnel
Assisted in coordinating patient care with diabetes educators
Participated in several LEAN teams
Assisted with the creation and implementation of Medical Records and Referral Specialist position
01/2005 to 01/2006
Laboratory AssistantBorgess Medical Center
Performed the following skills:
Sweat chloride and bleeding time testing
Collection for hair strand testing
Nursing home/ assisted living specimen collections
Ordered laboratory tests per physician requistitions
Troubleshoot for entire hospital with specimen concerns
Assisted buyer clients with the search for homes and execution of sales agreements
Negotiated sales and listing contract with clients
Ordered preliminary title work and corresponded with the title company
Reviewed contracts and closing statements for completion and accuracy
Ordered inspections for clients
Marketed properties through various publications
Dispersed legal documents to proper locations
Managed files for area contractors
Assisted relocated buyers and seller through relocation department
Attended yearly continuing education courses
Attended professional conferences.
Master of Business Administration: Cornerstone University -
Bachelor of Science: Business Management Cornerstone University - Grand Rapids, MI
Associates Degree: Business Administration Kalamazoo Valley Community College -
Residential Real Estate License Greater Kalamazoo Association of REALTORS - Kalamazoo, MI
Youth Leader- High school ministry Coach- Girls on the run
Global Business Studies
Attended a global business study program in Prague/Brno, Czech Repulic and Vienna, Austria through Cornerstone Univeristy in 2013. The courswork included the examination of impacts of societal transformation through social, spiritual, education and economic influencers.