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Pets Hotel Associate Resume Example

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PETS HOTEL ASSOCIATE
Summary

Hardworking and reliable Sales Associate with strong ability in Customer service and Merchandising. Offering cashiering, Reading and setting Plano grams and Supervising and Management skills. Highly organized, proactive and punctual with team-oriented mentality.

Hard-working Caretaker diligent about handling all facets of animal care to promote health and wellness. Feed, water and groom animals on regular schedule, as well as provide exercise and positive attention to boost happiness. Passionate about animal welfare.

Skills
  • Problem resolution
  • Planning and coordination
  • Communications
  • Organization
  • Customer service
  • Team management
  • Relationship development
  • Supervision
  • Security systems
  • Administrative support
  • Inventory management
  • Project organization
  • MS Office
Experience
Pets Hotel Associate
Littleton, COPetsmart/Jun 2018 to Aug 2020
  • Identified animal health concerns and discussed problems with owners.
  • Maintained clean and orderly play yards, kennels and cages.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Kept dogs safe by remaining alert to environmental conditions such as other dogs temperament, proper use of cleaning chemicals and .
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Promoted optimal care and charted health by feeding and watering every animal on regular schedule.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Walked animals inside for potty breaks 3-4 times per shift to avoid accidents in play areas and on bedding.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Kept dogs safe by remaining alert to environmental conditions such as other dogs temperament, proper use of cleaning chemicals and .
  • Writing daily progress reports for parents on their Dog or Cats stay with us
  • Watching over 15 dogs in a playroom play for the daily camps
Companion Animal Department Manager/Purchasing Inventory Manager
Denver, COPetco/Mar 2014 to Jun 2018
  • Enhanced sales through companion animal adoptions and relevant product suggestions.
  • Directed recruitment, hiring, training and scheduling of 15+ staff.
  • Monitored stock quantities to maintain appropriate inventory levels.
  • Supervised and interacted with staff during routine tasks to verify conformance with optimal animal safety policies and performance standards.
  • Increased sales 100% by leveraging store promotions and optimizing floor layout.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Hired, trained, supervised and motivated team of 25 retail professionals to provide knowledgeable and fast service to every guest.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Increased store sales 100% by cross-selling complementary items.
Cashier/Head Dog Trainer
Las Vegas, NVPetco/Jun 2012 to Mar 2018
  • Conducted training classes and assisted with animal behavior help requests and enrichment programs.
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Discussed effective canine socialization methods with pet owners and explained proper use of commands, including sit, stay and down.
  • Utilized positive training methodologies, including food and toy rewards, marker training, humane training tools and verbal and leash corrections.
  • Coordinated continuing education training classes for staff to develop employee performance.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • AKC Training
  • Accustomed each animal to feel of equipment by introducing devices and steadily increasing use.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
R-Zone Manager
Lone Tree, COToys R Us/Jun 2010 to Jun 2012
  • Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • In charge of inventory and counts on product
  • In charge of display merchandising. As well as the set up of the entire R-Zone area
  • Reading and setting Planogram
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Maintained the security in the R-Zone area with towers and EAS tags on everything of a certain price point
  • Supervised and trained 20+ employees on successful selling techniques.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Set up signage for sales and price changes
Education and Training
High School DiplomaArapahoe High SchoolMay 2004Littleton, CO
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Resume Overview

Companies Worked For:

  • Petsmart
  • Petco
  • Toys R Us

School Attended

  • Arapahoe High School

Job Titles Held:

  • Pets Hotel Associate
  • Companion Animal Department Manager/Purchasing Inventory Manager
  • Cashier/Head Dog Trainer
  • R-Zone Manager

Degrees

  • High School Diploma

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