Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
13 years of customer service
?Multitask in a chaotic environment
Experienced with scheduling
Promoted to leadership roles after only 3 months of employment. Received raises for strong attention to detail, exemplary customer service and team-player attitude. Able to problem solve quickly, or revise programs when needed.
PetsmartOlathe, KSPet Stylist01/2012 to 10/2014
Always kept in communication with management and employees in order to follow correct protocol. Communicated with customers in order to keep them informed.
Provided baths and haircuts to dogs.
Maintained daily ongoing deadlines and time frames.
Maintained a clean workplace.
Able to multitask, answer phones, schedule appointments, speak with walk in clients.
ChilisLa Habra, CAServer, bartender, trainer, host, manager01/2004 to 06/2009
Greeted every guest, maintained conversation and quality assurance through out their visit.
Maintained the register while a bartender, properly handled money with no issues.
Assistant managed on the floor as well as completed nightly drops and paperwork.
Trained new staff members, developed a new training system. Completed paperwork and communication through out the training process.
Continually received excellent feedback from management and guests.
Problem solved when incidences occurred. Invented a new dessert in 5 minutes after a product ran out. Solved several scheduling conflicts. Resolved guest complaints professionally and quickly.
Cozymel'sOverland Park, KSServer, bartender, manager, host04/2002 to 10/2003
In charge of training new employees
Managed on the floor
Maintained quality control with guests
Completed all necessary paperwork in each job position.
Greeted the public as they entered the building
Gave input on new ideas and suggestions.
Server, management, bartender, host, trainer
Completed data entry, paperwork, notes, kept employees informed of changes or policy.
Bar tended and kept the bar stocked and in charge of the register.
Lead the training team, trained new employees and kept up the paperwork.
Suggested new ideas. Help revise the training program.
PetsmartOverland Park, KSLead cashier, Pet Stylist10/1999 to 04/2002
In charge of registers, paperwork, keeping track of money, data entry.
managed the cashiers, wrote schedules, handled customer complaints and returns.
Went to grooming school and became a pet stylist which entailed continuous deadlines, attention to detail, phone calls, educating the public about grooming and grooming products.
Associate of Arts:Liberal ArtsSpring 2016Johnson County Community College, Overland Park, KSOther fields explored were Psychology, Business, and Paralegal coursework.Business ethics, legal documentation, sales, data entry, obtaining information relevant to the law and casework. Sociology, and interpersonal relationships.
Managed at 3 former places of employment.
Able to promote teamwork with
Completed management tasks such as paperwork, data
entry, scheduling, and educating staff members on policy and procedure.