LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Responsible and energetic worker offering many years of experience in different office environments. Proficient multi-tasker with ability to manage multi-line phone system, records maintenance and high-volume business inquiries.

Skills
  • Cash deposit preparation
  • Advanced MS Office Suite knowledge
  • Supervising clerical personnel
  • Excel spreadsheets
  • AR/AP
  • Managing office supplies
  • Data entry documentation
  • Detail-oriented
  • Customer service orientation
Education and Training
Mcadory High School Mccalla, AL Expected in 05/2011 High School Diploma : - GPA :
Experience
Vca Antech, Inc. - Pet Care Associate
Goleta, CA, 03/2019 - 08/2019
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Compass Group Usa Inc - Administrative Assistant
Wichita Falls, TX, 09/2014 - 12/2018
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Answered telephones and directed calls to appropriate staff members.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Coded invoices and other records to maintain organized and accurate records.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Paid vendors for product regularly, maintaining relationships with sellers.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Managed phone calls from clients when the supervisor was unavailable and provided informative answers to questions.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Processed financial documents including contracts, expense reports and invoices.
  • Set up and maintained physical and electronic filing systems.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Assisted with administrative tasks, including filing, answering phones and errands.
Infosys Ltd - Customer Service Specialist
Charlotte, NC, 09/2013 - 09/2014
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Helped customers find specific products, answering questions and offering advice.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Counted product stock to maintain inventory records.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.

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Resume Overview

School Attended

  • Mcadory High School

Job Titles Held:

  • Pet Care Associate
  • Administrative Assistant
  • Customer Service Specialist

Degrees

  • High School Diploma

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