Pet Care Associate Resume Example Petsmart

PET CARE ASSOCIATE

Summary

Responsible and energetic worker offering many years of experience in different office environments. Proficient multi-tasker with ability to manage multi-line phone system, records maintenance and high-volume business inquiries.

Skills

Cash deposit preparation
Advanced MS Office Suite knowledge
Supervising clerical personnel
Excel spreadsheets
AR/AP

Managing office supplies
Data entry documentation
Detail-oriented
Customer service orientation

Experience

Pet Care Associate, PetSmart, March 2019-August 2019Hoover, AL

Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Administrative Assistant, Landscape Services Inc., September 2014-December 2018Birmingham, AL

Took accurate messages for staff and management to facilitate open and speedy communication.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Kept reception area clean and organized to offer positive first impression to every visitor.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Sorted incoming mail and directed to correct personnel each day.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Maintained daily calendars, set appointments with clients and planned daily office events.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Answered telephones and directed calls to appropriate staff members.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Reconciled monthly statements and transactions to keep records accurate and current.
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Maintained accounting ledgers by verifying and posting account transactions.
Coded invoices and other records to maintain organized and accurate records.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Paid vendors for product regularly, maintaining relationships with sellers.
Arranged domestic and international travel, hotel and transportation needs for staff.
Created and maintained spreadsheets and developed administrative and logistical reports.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Managed phone calls from clients when the supervisor was unavailable and provided informative answers to questions.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Processed financial documents including contracts, expense reports and invoices.
Set up and maintained physical and electronic filing systems.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Assisted with administrative tasks, including filing, answering phones and errands.

Customer Service Specialist, Dick's Sporting Goods, September 2013-September 2014Hoover, AL

Trained new team members in cash register operation, stock procedures and customer service.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned items quickly to keep lines moving and reduce overall wait time.
Helped customers find specific products, answering questions and offering advice.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Counted product stock to maintain inventory records.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.

Education and Training

High School DiplomaMcadory High School, , MccallaALMay 2011

Resume Overview

Companies Worked For:

PetSmart
Landscape Services Inc.
Dick's Sporting Goods

School Attended

Mcadory High School

Job Titles Held:

Pet Care Associate
Administrative Assistant
Customer Service Specialist

Degrees

High School Diploma

Pet Care Associate Resume Example

Resume Score: 80%

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