Pet Care Associate Resume Example
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PET CARE ASSOCIATE
Summary
Responsible and energetic worker offering many years of experience in different office environments. Proficient multi-tasker with ability to manage multi-line phone system, records maintenance and high-volume business inquiries.
Skills
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Experience
Pet Care Associate, Vca Antech, Inc., March 2019-August 2019Goleta , CA
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Administrative Assistant, Compass Group Usa Inc, September 2014-December 2018Wichita Falls , TX
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Sorted incoming mail and directed to correct personnel each day.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Answered telephones and directed calls to appropriate staff members.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Maintained accounting ledgers by verifying and posting account transactions.
- Coded invoices and other records to maintain organized and accurate records.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Paid vendors for product regularly, maintaining relationships with sellers.
- Arranged domestic and international travel, hotel and transportation needs for staff.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Managed phone calls from clients when the supervisor was unavailable and provided informative answers to questions.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Processed financial documents including contracts, expense reports and invoices.
- Set up and maintained physical and electronic filing systems.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Assisted with administrative tasks, including filing, answering phones and errands.
Customer Service Specialist, Infosys Ltd, September 2013-September 2014Charlotte , NC
- Trained new team members in cash register operation, stock procedures and customer service.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Helped customers find specific products, answering questions and offering advice.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Counted product stock to maintain inventory records.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Education and Training
High School DiplomaMcadory High School, , CityStateMay 2011
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Resume Overview
School Attended
- Mcadory High School
Job Titles Held:
- Pet Care Associate
- Administrative Assistant
- Customer Service Specialist
Degrees
- High School Diploma
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