Responsible and energetic worker offering many years of experience in different office environments. Proficient multi-tasker with ability to manage multi-line phone system, records maintenance and high-volume business inquiries.
Skills
Cash deposit preparation
Advanced MS Office Suite knowledge
Supervising clerical personnel
Excel spreadsheets
AR/AP
Managing office supplies
Data entry documentation
Detail-oriented
Customer service orientation
Education and Training
Mcadory High SchoolMccalla, ALExpected in 05/2011 ā āHigh School Diploma: - GPA:
Experience
Vca Antech, Inc. - Pet Care Associate Goleta, CA, 03/2019 - 08/2019
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Compass Group Usa Inc - Administrative Assistant Wichita Falls, TX, 09/2014 - 12/2018
Took accurate messages for staff and management to facilitate open and speedy communication.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Kept reception area clean and organized to offer positive first impression to every visitor.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Sorted incoming mail and directed to correct personnel each day.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Maintained daily calendars, set appointments with clients and planned daily office events.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Answered telephones and directed calls to appropriate staff members.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Reconciled monthly statements and transactions to keep records accurate and current.
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Maintained accounting ledgers by verifying and posting account transactions.
Coded invoices and other records to maintain organized and accurate records.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Paid vendors for product regularly, maintaining relationships with sellers.
Arranged domestic and international travel, hotel and transportation needs for staff.
Created and maintained spreadsheets and developed administrative and logistical reports.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Managed phone calls from clients when the supervisor was unavailable and provided informative answers to questions.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Processed financial documents including contracts, expense reports and invoices.
Set up and maintained physical and electronic filing systems.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Assisted with administrative tasks, including filing, answering phones and errands.
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