Pet Care Associate Resume Example Petsmart

PET CARE ASSOCIATE

Summary

Professional Pet Care Associate with over 5 years of experience working with animals of different breeds. Solid understanding of animal care practices, grooming and nutrition needs. Outgoing personality with innate drive to provide superior customer service and excellent care to both humans and animals alike.

Skills

Planning and Coordination
Animal health understanding
Animal interaction
Pet charting information
Safety precautions and measures
Customer Service

Effective customer communication
Cleaning and sanitizing methods
Problem Resolution
Inventory management
Organization

Education and Training

High School DiplomaSan Clemente High SchoolSan Clemente,CA,2018

Experience

PetSmartPet Care Associate | San Juan Capistrano, CA05/2018 to Current

Kept dogs safe by remaining alert to environmental conditions.
Checked animals for injury and illness, writing copious notes regarding symptoms.
Removed animal waste from new arrivals and isolation areas, placing in trash receptacles or in-ground septic systems.
Cleaned and disinfected new arrivals and isolation and common areas to reduce spread of illness from infected animals.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Identified animal health concerns and discussed problems with owners.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Promoted optimal health by feeding and watering every animal on regular schedule.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.

ConcentrixCustomer Service Representative | Jacksonville, NC09/2019 to 11/2019

Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated customer accounts.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Answered 60+ inbound calls per day and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.

Rover.ComDog Walker | Jacksonville, NC01/2019 to 11/2019

Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Washed, groomed and trimmed each animal to enhance coat health.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Walked up to 3 pets per 30 minutes to provide exercise and allow bathroom breaks.
Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
Fed and cared for up to 5 pets per week during owners' absences.
Reported dog behavior issues and medical concerns to owner for prompt resolution.
Fed animals twice daily and refilled water dish for fresh water supply.
Met with pet owners, explained lodging, grooming and daily care services.
Built rapport with dogs using verbal affirmations, petting and playing.
Walked over 3 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Developed long-term relationships with clients and bonded with animals through regular contact.
Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
Scheduled dog walking services and collected payments from pet owners.

Resume Overview

Companies Worked For:

PetSmart
Concentrix
Rover.Com

School Attended

San Clemente High School

Job Titles Held:

Pet Care Associate
Customer Service Representative
Dog Walker

Degrees

High School Diploma

Pet Care Associate Resume Example

Resume Score: 80%

Resume Overview

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