Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skills
Program Development/Leadership/Productivity
Volunteer Program Coordinator
Word, Excel and Publisher proficient
Positive attitude and enthusiasm
Organized and flexible
Communication skills
Scheduling Proficient
Work History
Personal In-Home Caregiver, 02/2021 - Current Always Best Care – Lizton, IN,
Maintained clean, safe and well-organized patient environment.
Provided mobility assistance such as walking and regular exercising.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Developed rapport to create safe and trusting environment for care.
Reported unusual or urgent circumstances in patients' condition or environment immediately family.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from appointments with safety and efficiency.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Offered companionship and kindness to elderly patient.
Handled incoming mail, bills and invoices and completed appropriate actions.
Identified needs and coordinated plans for travel and out-of-town functions.
Oversee client schedules, medical records, and client relationships
Managed and coordinated all client scheduling for large volume office
Ensure confidentiality of all medical records and client data while accurately coding all medical documentation accurately, which increased operational efficiency and productivity for the medical billing.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to inquiries from callers seeking information.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Kept reception area clean and neat to give visitors positive first impression.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Received and routed business correspondence to correct departments and staff members.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Provided timely transportation of diverse clients to facility.
Executed billing tasks and recorded information in company databases.
Kept all patient information secure and confidential.
Followed up with appropriate parties to obtain prompt payments.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Activities Director, 05/2016 - 03/2019 First Atlantic Health Care – Bangor, ME,
Implemented social program of exercise, entertainment, education, spiritual reflection, and community outings, meeting resident physical and mental needs
Collaborated with members of the interdisciplinary team to reduce deficiencies
Created and evaluated personalized plans of care for each resident
Ensured smooth day to day departmental operations
Conducted quarterly and comprehensive assessments to identify residents’ aptitudes and abilities suitable for recreational interventions
Maintained three years deficiency free by State standards and Regulations.
Engaged residents through events, small groups and personal attention.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
Coordinated off-site activities and accompanied residents throughout excursions.
Provided respectful mobility assistance to individuals needing extra support.
Maintained master calendar and relevant records.
Documented preferences and helped develop relevant activities.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Supervised Activities Assistant and conducted performance evaluations.
Maintained running inventory of supplies and purchases to monitor budget expenditures.
Developed and lead intergenerational activities to encourage mental agility of patients.
Assigned work to staff, set schedules and motivated strong performance in key areas.
Inspected equipment and facilities for signs of wear or damage impacting safety.
Developed monthly life enrichment calendar and published electronically and in print.
Activities Assistant, 09/2012 - 03/2016 Solaris Healthcare – Tampa, FL,
Engaged residents through events, small groups and personal attention.
Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
Scheduled movies, entertainment and other special events.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
Provided respectful mobility assistance to individuals needing extra support.
Planned, coordinated and implemented activities to address needs of participants with varying abilities.
Documented preferences and helped develop relevant activities.
Transported and escorted program participants to and from activities and on field trips.
Promoted and communicated upcoming activities to residents, families and associates.
Assigned volunteers to specific activity responsibilities and offered adequate materials and supervision to accomplish goals.
Prepared event materials, staged spaces and coordinated activities with other departments.
Facilitated special activities on weekends and evenings.
Trained workers in service policies, safety requirements and specifics of activities.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associate of Arts: Social Science: Behavioral Science, Expected in 12/2022 - Northern Oklahoma College - Enid, Oklahoma, GPA:
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