- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
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- single:
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Program Development/Leadership/Productivity
- Volunteer Program Coordinator
- Word, Excel and Publisher proficient
- Positive attitude and enthusiasm
| - Organized and flexible
- Communication skills
- Scheduling Proficient
|
Personal In-Home Caregiver, 02/2021 - Current
Always Best Care – Lizton, IN,
- Maintained clean, safe and well-organized patient environment.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately family.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Offered companionship and kindness to elderly patient.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
Administrative Secretary, 03/2019 - 02/2021
Marshfield Clinic – Cadott, WI,
- Alpha Assessment and counseling, LLC.
- Oversee client schedules, medical records, and client relationships
- Managed and coordinated all client scheduling for large volume office
- Ensure confidentiality of all medical records and client data while accurately coding all medical documentation accurately, which increased operational efficiency and productivity for the medical billing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Received and routed business correspondence to correct departments and staff members.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided timely transportation of diverse clients to facility.
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Activities Director, 05/2016 - 03/2019
First Atlantic Health Care – Bangor, ME,
- Implemented social program of exercise, entertainment, education, spiritual reflection, and community outings, meeting resident physical and mental needs
- Collaborated with members of the interdisciplinary team to reduce deficiencies
- Created and evaluated personalized plans of care for each resident
- Ensured smooth day to day departmental operations
- Conducted quarterly and comprehensive assessments to identify residents’ aptitudes and abilities suitable for recreational interventions
- Maintained three years deficiency free by State standards and Regulations.
- Engaged residents through events, small groups and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided respectful mobility assistance to individuals needing extra support.
- Maintained master calendar and relevant records.
- Documented preferences and helped develop relevant activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Developed monthly life enrichment calendar and published electronically and in print.
Activities Assistant, 09/2012 - 03/2016
Solaris Healthcare – Tampa, FL,
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Provided respectful mobility assistance to individuals needing extra support.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Documented preferences and helped develop relevant activities.
- Transported and escorted program participants to and from activities and on field trips.
- Promoted and communicated upcoming activities to residents, families and associates.
- Assigned volunteers to specific activity responsibilities and offered adequate materials and supervision to accomplish goals.
- Prepared event materials, staged spaces and coordinated activities with other departments.
- Facilitated special activities on weekends and evenings.
- Trained workers in service policies, safety requirements and specifics of activities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Associate of Arts: Social Science: Behavioral Science, Expected in 12/2022
-
Northern Oklahoma College - Enid, Oklahoma,
GPA:
- Activity Director
- Music and Memory
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