LiveCareer-Resume

personal care aide resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Devoted personal care professional adept at monitoring client well-being and facilitating independence. Driven to cultivate client convenience and comfort by promoting healthy habits.

Skills
  • State regulations knowledge
  • First aid and safety
  • Progress documentation
  • Community integration
  • Meal planning and preparation
  • Patient Care
  • Cleaning
  • Allergy Management
  • Medication Administration
  • Customer assistance
  • POS Systems
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Product and Service Sales
Education
Cayuga County Community College Auburn, NY Expected in Associate of Science : Medical Biotech - GPA :
Auburn High School Auburn, NY Expected in 06/2018 High School Diploma : - GPA :
Work History
American Senior Communities - Personal Care Aide
Jeffersonville, IN, 04/2019 - Current
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
Holland Residental - Customer Service Assistant
Aurora, CO, 03/2020 - 08/2021
  • Processed [Product or Service] payments and adjusted customer accounts to maintain current system data.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered customer questions about product availability and shipment times.
  • Assisted call-in customers with questions and orders.
  • Delivered prompt service to prioritize customer needs.
Ambient Edge - Customer Service Representative
Las Vegas, NV, 10/2019 - 07/2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Additional Information

As young as I am, I have a very ambitious and curious attitude towards life. I have endured many experiences that have allowed me to mature and learn more about myself as well as others. I have always enjoyed helping others and improving their quality of life, even if my contribution is small. In my free time outside of work I am always looking for opportunities to further educate myself. While at work I enjoy learning new things and helping the company grow as much as it can. The experiences I have been through have opened my eyes to the daily life struggles of so many in my community, that others my age may have not experienced. These experiences have made it possible for me to sympathize and have that much better of a connection with an everyday customer that may interact with your company.

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Resume Overview

School Attended

  • Cayuga County Community College
  • Auburn High School

Job Titles Held:

  • Personal Care Aide
  • Customer Service Assistant
  • Customer Service Representative

Degrees

  • Associate of Science
  • High School Diploma

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