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Personal Care Aide Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Responsible Personal Care Aide certified in Portsmouth, va and highly-experienced over 3-4 -year career in healthcare. Diligent worker focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Remain current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Skills
  • Patient care
  • Behavioral management
  • Care plan assessment
  • Schedule management
  • Childcare experience
  • Medication management
  • Flexible
  • Software experience
  • Keyboarding
  • Filing and data archiving
  • Wound care maintenance
  • Customer Service
Work History
04/2015 to Current Personal Care Aide Comfort Keepers | Tall Timbers, MD,
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Conferred with case manager to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Consulted with case managers to assess cases and enhance care.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Scheduled and accompanied clients to medical appointments.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Maintained clean, safe and well-organized patient environment.
  • Used Microsoft word to maintain records of services performed and apparent condition of patients.
  • Transported [2-4] patients daily via wheelchair to and from rehabilitation and daily activities.
09/2014 to 01/2015 Head Waitress Chelco | Niceville, FL,
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction..
  • Assisted with various banquet food stations, set up and service to multiple dining areas.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Supervised staff of 2-4 servers while serving tables and maintaining inventories.
05/2012 to 04/2013 Member Service Representative Cafe Zupas | Meridian, ID,
  • Completed training and worked effectively under high-pressure client services environments.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates..
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Maintained clean, organized and well-stocked member service area.
  • .Resolved 10-15 issues over phone with 30-40 customers daily.
  • Entered customer interaction details in Microsoft Word to track requests, document problems and record solutions offered.
06/2009 to 03/2012 Cashier/customer Service Roses | City, STATE,
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly services.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked closely with management to solve problems and handle customer concerns.
  • Assisted customers with special services, account updates and promotional options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped over 20-40 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Education
Expected in 06/2012 High school diploma | Douglas S. Freeman High School, Richmond, VA GPA:

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Resume Overview

School Attended
  • Douglas S. Freeman High School
Job Titles Held:
  • Personal Care Aide
  • Head Waitress
  • Member Service Representative
  • Cashier/customer Service
Degrees
  • High school diploma

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