Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Proactive and bilingual Human Resources Administrator with expertise in managing employee benefits for small to medium companies. Skilled in negotiating deals with group insurance providers and advocating employees' rights. Resourceful professional highly skilled in new employee orientation and training. Team-driven Human Resources Administrator offering dynamic personality and extensive background in recruiting, interviewing and hiring valuable employees. Meticulous, bringing 15 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning and committed to promoting diversity and inclusion in employee relations. Hardworking and reliable, with strong ability in Customer Service and Associate Engagement. Highly organized, proactive and punctual with team-oriented mentality.

  • Employment record verification
  • Employment and labor laws
  • Employee onboarding and offboarding
  • Proficient in Word
  • Employee paperwork
  • Benefits administration
  • Personnel engagement
  • Policies implementation
  • Personnel recruitment
  • Computer skills
  • Active listening
  • Coordination
  • Clerical
  • People skills
  • Fluent in Spanish
  • Microsoft Office
09/2018 to 12/2020
  • Boosted staffing efficiencies by hiring program implementation.
  • Liaised between management and employees.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Advised managers on organizational policy matters, such as launchpad and minor policies, and recommend needed changes.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Onboarded and trained more than new 300employees per year.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
  • Answered employee questions regarding health benefits and 401k options.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Provided employee relations training to management, covering engagement, documentation and performance evaluation.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised exit interviews and off-boarding process for resigned and terminated employees.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Brainstormed with other human resource personnel to determine ways to recruit top talent.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Handled employee conflicts efficiently while following all company procedures.
  • Completed reports and employment forms such as I-9 and W-4.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Managed 400 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
09/2007 to 09/2018
OTC Manager/Associate WALMART City, STATE,
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Trained pharmacy interns and newly hired technicians.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
  • Managed weekly schedules and requests for leave.
  • Worked closely with store manager to maintain day-to-day operations.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Managed new hire trainings and onboarding to keep employees aware of company policies and procedures.
  • Handled all responsibilities effectively upon Techs absence.
  • Coached team of 20 staff members in Pharmacy to boost department efficiency.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
05/1996 to 08/2007
Assistant Front End Manager/Customer Service Associate UNITED SUPERMARKETS City, STATE,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Delegated work to 300 employees based on shift requirements, individual strengths and unique training.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer service ratings
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Managed 300 Black Friday events without incident while maintaining maximum coverage.
  • Supervised team promoting positive work environment through effective communication, active engagement and hands-on assistance.
Education and Training
Expected in 05/1998
High School Diploma:
Lubbock High School - Lubbock, TX

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