people and culture manager resume example

Strategic

• Directed and served as a key strategic advisor and functional expert on critical human resource and operational matters.
• Oversaw annual operations and human resource programs and budgets totaling $800,000, and managed capital expenditure projects.
• Provided leadership and demonstrated novel HR approaches to stabilize a front-line community service through the early and difficult stages of the Covid-19 pandemic.
• Led restructuring efforts to reduce staffing shortages without increasing costs.
• Developed and refined short- and long-term strategies to drive growth and reduce overhead.
• Reviewed, analyzed and interpreted financial statements.
• Maintained productive relationships and communication channels across organization.
• Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
• Established plans to address productivity, operational performance and staff retention and satisfaction.
• Monitored outcome measures, program outcomes and performance improvement.
• Trained, coached, and supported a team of managers.

Operational

• Benchmarked and designed a total remuneration strategy across a variety of job families to reflect market conditions.
• Analyzed and restructured jobs to refocus program delivery and balance human resource allocations.
• Wrote applications for a portfolio of human resource grants of $60,000+ per year from federal and provincial partners.
• Developed hiring and recruitment policies to drive transparent and fair recruitment and selection processes on the basis of merit.
• Coordinated payroll and benefit administration for 30+ staff (Ceridian).
• Streamlined annual reviews and cost of living increases, personal expense reporting, PTO tracking and systems use policies.
• Procured and implemented an HRIS (BambooHR) to improve data management to streamline project reporting, team communication, contracts, PTO requests and presences overviews.
• Liaised with external accounting personnel and accompanied auditors on an annual basis (Deloitte).
• Directly supervised bookkeeping and IT staff, and managed multiple projects involving external contractors.
• Led efforts for the Safer Spaces Committee in education on inclusive space, bystander intervention, and brave space.
• Drafted or rewrote policy on conflict-of-interest, space use, disciplinary action, occupational health and safety, and confidentiality, anti-racism and whistle-blowing.
• Implemented procedures on time and attendance tracking, time off approvals, building access, personal reimbursements and resource assignments.

Strategic

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to balance budgets, reconcile banner accounts and ensure cashflows.
• Demonstrated leadership in a non-hierarchical working collective, co-managing all programming, operations and human resource issues.

Operational

• Acted as the external liaison promoting the collective and its activities at events, interviews, during tours and daily service announcements to 400+ daily service users.
• Worked in close collaboration with other collective members to budget, order, and track inventory kitchen goods, par stock, dried goods, donations and fresh vegetables for the regular service.
• Implemented policies and standard operating procedures, and managed quality, customer service and logistics.
• Processed payroll for a staff of 10+, balanced the banner accounts, and controlled monthly spending and reconciliation.
• Coordinated preparation of external audit materials and external financial reporting.
• Trained and engaged 20+ daily volunteers in a fast-paced environment with food preparation and sanitation to facilitate restaurant operations.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Resolved conflicts and educated on consent and microaggressions to provide a welcoming and inclusive space for all community members.

• Visited job sites and reviewed renovation plans to ascertain projects, reviewed jobsite needs with foreman and coordinated construction.
• Reviewed project requirements to evaluate client time and budget constraints to plan workflows; studied building plans to prepare project layout and determine dimensions and materials required.
• Established and adhered to work budgets, building codes and construction timelines to manage and plan projects.
• Renovated and produced physical structures to meet timeline and budgetary constraints.
• Used various carpenter's hand tools, portable power tools and standard measuring instruments; cut timber, panels and other wooden materials according to measured dimensions, installed building windows, trim and cabinetry alone or with assistants to meet job deadlines; positioned and installed floor joists, trusses and rafters.
• Worked independently and with other team members to identify problems and find solutions.
• Conducted inspections, diagnosed problems, took measurements and assured sub-trade compliance.
• Promoted team safety by keeping work areas free of hazards.