PEER SUPPORT SPECIALIST - Peer Employment Resume Example

As the first Peer Support Specialist to ever be contracted with the King County Drug Diversion Court, I created and built the KC Drug Court Peer Support program.

• Provided 1:1 peer support to drug court participants based on my lived experience with the drug court program.
• Created the Recovery Alumni Program.
• Trained graduates to become certified CCAR Recovery Coaches for the Drug Court program.
• Managed Drug Court State Opioid Program which consisted of over 30 participants and 10 Recovery Coaches.
• Complete State Opioid Program GPRA intakes and match participants with Recovery Coaches per program guidelines.
• Maintained State Opioid Program files with progress notes, GPRA intakes, monthly vouchers, etc.
• As required by the state of Washington.
• Provide support and guidance to 10 Recovery Coaches by meeting monthly, check-ins and community building activities.
• Use Smartsheet and Salesforce software for data tracking of coaches and participant meeting sessions and payroll.
• Weekly outreach with new Drug Court participants at Orientation & Intake to introduce SOR program and Peer Support Services.
• Provide outreach and resources to participants at Regional Justice Center.
• Provide tracking report to Drug Court management for auditing purposes.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Built relationships with Drug Court participants based upon trust and honesty by using active listening and dynamic communication skills.

• Responsible for care and maintenance of plants in new and high-profile accounts.
• Give meticulous attention to detail in high profile accounts and high visibility design areas.
• Capable of meeting the client, hourly based, time restrictions with high plant quantity (300+ plants).
• Establish professional relationship with customers and emphasis my role as point of contact.
• Resolve customer issues in a prompt and discreet manner.
• Train new and existing Technicians when new accounts are acquired.
• Provide detailed, weekly quality assurance forms to Interior Managers for review.

• Responsible for the weekly care and maintenance of interior plants for over 50 business accounts.
• Maintain a professional demeanor while engaging with customers.
• Establish relationship with customers to allow open & honest feedback.
• Assess customers' needs and recommend appropriate solutions and alternatives.
• Formulate prompt solutions to resolve any customer issue.
• Exceeds managements expectations and high standards of quality plant care.
• Ability to deliver high quality work in small periods of time.
• Possess outstanding time management skills as required.
• Work independently to complete daily route of 20+ accounts.