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PC Support Technician Resume Example

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PC SUPPORT TECHNICIAN
Professional Summary

Skilled IT Technician with proven adaptability and experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Maintains a strong focus on customer service well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operate alone to troubleshoot and fix concerns.

Skills

Troubleshooting and diagnostics

  • Process improvements
  • Independent initiative skills
  • Advanced problem solving
  • Multi Tasking
  • Research
  • Customer service expert
  • Document control
  • Microsoft Office
  • Microsoft Windows
  • Desktop Technical Support
  • Help Desk Operations
  • Entry Level Powershell
  • Entry Level C++
  • Entry Level Python
  • Entry Level Java experience
  • Virtualization
  • Flexible and adaptable
  • Performance testing
  • Equipment upgrades
  • Equipment installation and maintenance
  • Technical troubleshooting
  • Research and Analysis
  • Technologically-savvy
  • Analytical skills
Work History
  • PC Support Technician
  • First Financial Bank, N.A.
  • Terre Haute, IN
  • August 2020 to Current
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Adaptable and flexible environment
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Superior Customer Service Skills
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Assisted in projects, such as deployment of hardware and networks for new retail locations.
  • Analyzed javascript and HTML code to help identify issues with web apps used in customer service
  • IT Technician
  • Big Red Liquors
  • Indianapolis, IN
  • October 2018 to August 2020
  • Removed and replaced malfunctioning components to correct hardware problems
  • Patched software and installed new versions to eliminate security problems and protect data
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Maintained and monitored server room, the wireless network and other server infrastructure
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Optimized business processes, resulting in 50% annual reduction in labor costs
  • Established, repaired and optimized networks by installing wiring, cabling and devices
  • Helped streamline repair processes and update procedures for support action consistency
  • Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
  • Installed firewalls and VPNs to increase and manage client network security.
  • Built server systems and installed into racks.
  • Configured and installed wireless controllers, routers and switches.
  • Assistant Manager
  • Big Red Liquors
  • Terre Haute, IN
  • September 2016 to October 2018
  • Managed multiple priorities in fast-paced environments
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Interacted with customers that entered stores to determine what their needs were
  • Encouraged sales staff to cross-sell complementary products and services to customers
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Identified potential shoplifters and alerted management
  • Fostered positive work environments by consistently treating all employees and customers with respect and consideration
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Actively pursued personal learning and development opportunities
  • Resolved all customer complaints in professional manners while prioritizing customer satisfaction
  • Engaged with customers in a sincere and friendly manner
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Verified that all customers received receipts for their purchases
  • Operated a cash register for cash, check and credit card transactions with 99.9% accuracy
  • Recommended merchandise to customers based on their needs and preferences
  • Greeted customers in a timely fashion while quickly determining their needs
  • Contacted other store locations to determine merchandise availability
  • Welcomed customers into stores and helped them locate items
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Mentored new sales associates to contribute to the store's positive culture
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Stocked and replenished merchandise according to store merchandising layouts
  • Alerted customers to upcoming sales events and promotions
  • Monitored security and handled incidents in a calm and professional manner
  • Built relationships with customers to increase likelihood of repeat business
  • Prioritized helping customers over completing other routine tasks in the store
  • Parts Salesman
  • O'reilly Auto Parts
  • Terre Haute, IN
  • July 2015 to September 2016
  • Processed and reshelved return orders
  • Completed all sales and service documentation for customer and business records
  • Researched vehicles and parts via physical catalogs and electronic means
  • Ordered parts for customers, repair shops and the dealer service department
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
  • Delivered merchandise to business locations for use in vehicle repairs or direct sales
  • Maintained clean and neat parts counter and sales floor
  • Organized parts storage and stocked inventory according to established guidelines
  • Moved parts to designated bays for deliveries
  • Adhered to company guidelines for performance and compliance
  • Followed merchandising guidelines to present visually appealing displays
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Alerted customers to upcoming sales events and promotions
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Built relationships with customers to increase likelihood of repeat business
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Monitored security and handled incidents in a calm and professional manner
  • Priced merchandise, stocked shelves and took inventory of supplies
Education
  • Bachelor of Science - Information Technology + Cyber Security Certificate
  • University Of Phoenix
  • Tempe, AZ
  • General Education completed
  • Aced IT courses, including programming classes like python and CORAL
  • Bachelor of Science - Cybersecurity
  • Purdue University
  • West Lafayette, IN
  • Expected in January 2023
  • Continuing education in CyberSecurity
  • Schooling is all done remotely
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Resume Overview

Companies Worked For:

  • First Financial Bank, N.A.
  • Big Red Liquors
  • O'reilly Auto Parts

School Attended

  • University Of Phoenix
  • Purdue University

Job Titles Held:

  • PC Support Technician
  • IT Technician
  • Assistant Manager
  • Parts Salesman

Degrees

  • Bachelor of Science - Information Technology + Cyber Security Certificate
    Bachelor of Science - Cybersecurity

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