Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Payroll Benefits Specialist with over six years experience providing executive, administrative, and human resource support within a variety of industries. Systematic professional who strives for optimizing processes through accurately managing data and controlled record keeping.

  • Standards, Compliance, and Quality Assurance
  • Troubleshooting & Root Cause Analysis
  • Proficiency in Excel, Powerpoint, Adobe, ADP Workforce Now, Kronos
  • Working knowledge in Sage Accounting, Timberline, and Sharepoint
  • Employee Relations & Conflict Resolution
  • Spreadsheet Management & Process Optimization
  • Bookkeeping & Records Management - Journal Entries, General Ledgers, Data Auditing
Work History
Payroll Benefits Specialist, 02/2020 to Current
CornershopSan Francisco, CA,

Assist with overseeing and managing compensation procedures using both ADP Workforce Now and UltiPro. Oversee benefits, processed benefit data loads, and audited insurance carrier feeds.

  • Monitor benefit inquiries and resolved issues from plan participants regarding health and welfare benefits and deductions, processing and allocating bi-weekly/monthly benefit invoices.
  • Processed bi-weekly multi-entity payroll for over 300 employees which included updating employee files, verify timekeeping records, resolved time discrepancies, and balance financial records.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages.
  • Checked accrued hours against listed hours for leave time and calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments.
  • Constructed Quarterly Communication Power Point Presentation for all Regional and Property Managers to help drive compliancy and accuracy within HR System.
  • Counseled managers and employees regarding company policies, procedures, and workplace issues, supporting HR Matters with emphasis on record keeping, data entry, and various HR tasks.
  • Ensured system data was in accordance with all applicable standards, policies, and regulatory guidelines to promote compliancy.
  • Used Sage Accounting System to allocate and verify Payroll and Benefit figures completing workbooks for correct General Ledger entry, mathematical accuracy, and proper coding.
Administrative Assistant/Office Manager, 12/2017 to 01/2020
Chart IndustriesMccarran, NV,

Efficiently met all compliance standards and report deadlines for office management. Administrative tasks included maintaining employee schedules, talent acquisition and hiring, team development, assisting with AR, and strategic sales analysis.

  • Oversaw various aspects of HR Matters and onboarding including W2’s, I9’s, Benefit Enrollments, 401k, and workers compensation.
  • Resourcefully developed new processes for onboarding teammates and tracked training performance, increasing completion rate by 62% upon hire within first five months of employment.
  • Strategically managed resources and reporting tools to meet payroll budget last three quarters, which directly contributed to achieving less than 1% variance to budget.
  • Developed new process for inventory control logging, increasing correct on hand inventory numbers and accurate Profit and Loss reports.
Sales Consultant, 05/2016 to 12/2017
PaychexIrvine, CA,

Achieved sales profitability and growth within the market segments. Met with existing and prospective customers guiding them through the purchasing process by leveraging advanced product knowledge, active listening skills, rapport building, (CRM), and strategic planning skills.

  • Pioneered CRM processes, procedures, and methodologies, which contributed to maintaining online customer service rating of 98% and overall satisfaction rating 16% higher than company standard.
  • Followed metrics to measure personal success while leveraging analytical skills to select targets, assess client needs, and develop compliant solutions.
  • Managed high-volume workload while consistently meeting specific performance benchmarks including schedule adherence, contact quality, efficiency, and process compliance.
  • Maintained all facets of end-to-end sales management including market research, budget, procurement, and quality.
Assistant Front Office Manager, 04/2013 to 10/2015
Accor HotelsScottsdale, AZ,

Provided professional leadership to cross-functional team members. Maximized work output and quality through empowering colleagues and developmental coaching.

  • Received industry wide recognition for performance, receiving two separate promotions throughout length of employment and five guest satisfaction awards.
  • Exceeded all performance-based metrics achieving 100% guest satisfaction rating, Billing & Folio 98% accuracy, and 95% loyalty program enrollment rate increasing guest retention.
  • Managed multiple complex projects following through to ensure executive initiatives were completed on time.
  • Assisted with executive and administrative front desk operations, which included folio auditing, billing, reservations, inventory management, guest services, team training, and ensuring benchmarks were met.
  • Aided executive management with coordinating meetings for clients and guests and drafted reports and correspondence for executive staff.
High School Diploma: , Expected in 2005
Mark T. Sheehan High School - Wallingford, CT

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School Attended

  • Mark T. Sheehan High School

Job Titles Held:

  • Payroll Benefits Specialist
  • Administrative Assistant/Office Manager
  • Sales Consultant
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  • High School Diploma

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