Payroll Benefits Specialist resume example

Efficiently met all compliance standards and report deadlines for office management. Administrative tasks included maintaining employee schedules, talent acquisition and hiring, team development, assisting with AR, and strategic sales analysis.

• Oversaw various aspects of HR Matters and onboarding including W2’s, I9’s, Benefit Enrollments, 401k, and workers compensation.
• Resourcefully developed new processes for onboarding teammates and tracked training performance, increasing completion rate by 62% upon hire within first five months of employment.
• Strategically managed resources and reporting tools to meet payroll budget last three quarters, which directly contributed to achieving less than 1% variance to budget.
• Developed new process for inventory control logging, increasing correct on hand inventory numbers and accurate Profit and Loss reports.

Achieved sales profitability and growth within the market segments. Met with existing and prospective customers guiding them through the purchasing process by leveraging advanced product knowledge, active listening skills, rapport building, (CRM), and strategic planning skills.

• Pioneered CRM processes, procedures, and methodologies, which contributed to maintaining online customer service rating of 98% and overall satisfaction rating 16% higher than company standard.
• Followed metrics to measure personal success while leveraging analytical skills to select targets, assess client needs, and develop compliant solutions.
• Managed high-volume workload while consistently meeting specific performance benchmarks including schedule adherence, contact quality, efficiency, and process compliance.
• Maintained all facets of end-to-end sales management including market research, budget, procurement, and quality.

Provided professional leadership to cross-functional team members. Maximized work output and quality through empowering colleagues and developmental coaching.

• Received industry wide recognition for performance, receiving two separate promotions throughout length of employment and five guest satisfaction awards.
• Exceeded all performance-based metrics achieving 100% guest satisfaction rating, Billing & Folio 98% accuracy, and 95% loyalty program enrollment rate increasing guest retention.
• Managed multiple complex projects following through to ensure executive initiatives were completed on time.
• Assisted with executive and administrative front desk operations, which included folio auditing, billing, reservations, inventory management, guest services, team training, and ensuring benchmarks were met.
• Aided executive management with coordinating meetings for clients and guests and drafted reports and correspondence for executive staff.