patient support technician resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Proficient and caring Nursing team member offering over 9 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

  • Wound care specialist
  • Data Entry
  • Tube feedings and medications familiarity
  • Observing responses
  • Patient Assessments
  • Inpatient care
  • Feeding assistance expert
  • Patient-focused care
  • Chronic disease management
  • Medical Records Management
  • Documenting behaviors
  • Responding to emergencies
  • Measuring bodily fluids
  • Companionship and emotional support
  • Dementia and Alzheimer's knowledge
  • Direct Patient Care
  • Recording vital signs
  • Patient Management
  • Supporting personal needs
  • Transporting patients
Work History
07/2018 to Current Patient Support Technician Community Care | Ravena, NY,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained best-in-class standards for individualized care in 28-bed unit by continuously checking in with patients and families and quickly providing care.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Promoted good oral and personal hygiene by aiding many patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
03/2016 to 07/2018 Patient Support Technician Community Care | Saratoga Springs, NY,
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Utilized hospital beds and wheelchairs to transport patients throughout hospital.
  • Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Liaised between nurses, physicians, patients, and visitors.
  • Cleaned, maintained and restocked treatment areas.
  • Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
  • Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
  • Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
  • Decontaminated and sanitized all equipment, instruments and supplies.
  • Quickly responded to codes and cardiac monitor alarms.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Used Cerner to maintain records of patient care, condition and progress and reported and discussed observations with staff.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
06/2014 to 07/2016 Life Skills Trainer The Mentor Network | Hamilton, OH,
  • Educated clients about important nutritional habits and how to plan healthy meals.
  • Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
  • Maintained impeccable records for each client and daily instructional activities.
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Assisted with personal care appointments such as haircuts and doctors' appointments.
  • Intervened in crisis situations to provide counseling and support.
  • Helped to integrate clients in local community by teaching important social and work-related skills.
  • Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
  • Offered training on personal hygiene and grooming skills, including showering, brushing teeth and shaving.
  • Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
  • Trained and mentored 1-5 new personnel hired to fulfill various roles.
02/2012 to 02/2015 Certified Nursing Assistant Encompass Health | Broken Arrow, OK,
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Expected in 06/2008 to to High School Diploma | Dunedin High School, Dunedin, FL GPA:

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Resume Overview

School Attended

  • Dunedin High School

Job Titles Held:

  • Patient Support Technician
  • Patient Support Technician
  • Life Skills Trainer
  • Certified Nursing Assistant


  • High School Diploma

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