patient scheduling and access coordinator resume example

· Restocked supplies and placed purchase orders to maintain adequate stock levels.

· Coordinated travel arrangements by booking airfare, hotel and ground transportation.

· Managed Access databases converting complex data into easy-to-interpret data.

· Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

· Offered office-wide software support and training, troubleshooting issues and optimizing usage.

· Handled client correspondence and tracked records to foster office efficiency.

· Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.

· Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

· Maintained staff directory and company policy handbook for human resources department.

· Sorted and distributed office mail and recorded incoming shipments for corporate records.

· Scheduled office meetings and client appointments for staff teams.

· Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

· Executed record filing system to improve document organization and management.

· Generated reports and typed letters in Word and prepared PowerPoint presentations.

· Arranged rapid office equipment repair and maintenance with vendors.

· Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

· Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

· Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

· Organized weekly staff meetings and logged minutes for corporate records.

· Created detailed expense reports and requests for capital expenditures.

· Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

· Coached new employees on administrative procedures, company policies and performance standards.

· Monitored premises, screened visitors, updated logs and issued passes to maintain security.

· Coordinated bookkeeping activities including invoicing and accounts payable.

· Processed invoices and expenses to facilitate on-time payment.

· Created PowerPoint presentations for business development purposes.

· Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

· Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

· Carefully transcribed phone messages and relayed to appropriate personnel.

· Implemented updated policies and practices for organization and monitored effect.

· Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.

· Updated executives on changing business needs by thoroughly documenting internal and client meetings.

· Organized and updated schedules for more than 20 physicians

· Prepared presentations, materials and documentation for use by the executive director in meetings and engagements.

· Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.

· Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through executive director's office.

· Used Microsoft Office to coordinate meetings, appointments and tasks for 20 physicians.

· Responded to emails and other correspondence to facilitate communication and enhance business processes.

· Scheduled appointments and handled calendars for senior leadership.

· Promoted team productivity by keeping supplies organized and well-stocked.

· Seamlessly interacted with Executive Director to plan and complete special projects for Cardiovascular Service Line

• Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
• Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
• Engaged others with variety of activities such as reading, writing and games for entertainment purposes.
• Notify appropriate personnel of the patients request for medications to alleviate patient symptoms.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
• Assisted with patients, supported physical and emotional needs across multiple sites and locations.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Supported patients and family with both physical and emotional needs.
• Equipped patients with assistance required for basic care.
• Provided ongoing guest service, including advice on ways to make their visit more plesant.
• Increased efficiency and team productivity by promoting operational best practices.
• Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Welcomed, greeted and assisted guests in high-traffic cardiac units
• Investigated and resolved customer inquiries and complaints quickly.
• Sought ways to improve processes and services provided.
• Resolved any issues over phone with customers daily.
• Managed expectations and exhibited excellent follow-through related to Cardiac Unit.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Communicated professionally with colleagues, freelancers and clients.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of provided service and/or changes.
• Exhibited high energy and professionalism when dealing with all levels of clients and staff.
• Facilitated inter-departmental communication to effectively provide customer support.
• Followed up with customers about resolved issues and completed a guest service card with a customer reward to maintain high standards of customer service.