Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft.

  • Good telephone etiquette
  • Customer Service
  • Computer proficiency
  • Planning and Coordination
  • Multitasking abilities
  • Teambuilding
  • Verbal and written communication
  • Interpersonal Communication
  • Clerical
  • Organization and Time management
  • Adaptability
  • Analytical skills
  • Excellent work ethic
  • Leadership
  • Written Communication
  • Data management
  • Patient Relations
  • Interdepartmental Collaboration
  • Conflict Resolution
  • Scheduling
  • Budgeting
  • HIPAA Compliance
  • Staff Management
  • Patient Assistance
  • Insurance Knowledge
  • Appointment Setting
  • Patient Contact
Work History
Jul2015 to Current
Patient Scheduling and Access Coordinator Moog Inc. Northbrook, IL,


· Provide great customer service and answers all questions

· Manage intake process for all new patients

· Discuss program guidelines and the patient’s potential schedule

· Manage voicemails and return all calls within 24 hours

· Read and respond to emails within 24 hours

· Order all department and patient supplies for Cardiopulmonary Rehab

· Manage and restock supply PAR for Cardiopulmonary Rehab office, outpatient, and inpatient areas

· Order and delivery department supplies to the Cardiovascular Service Line Registry and the TAVR Clinic as needed

· Order stock and catering for the Cardiovascular Service Line Registry as needed

· Manage lists of patients to be discharged and patients to be made inactive and send to team every Wednesday


· Contact new referrals in workque to discuss scheduling an orientation

· Transcribe orders/referrals to schedule patients for Cardiac and Pulmonary Rehab

· Sign and discuss all electronic consents with patients during orientation and every 30 days

· Maintain patient schedules of 36 sessions (12-week program)

· Cancel and reschedule patients as needed

· Check patients in upon arrival, and check patients out upon departure

· Review, verify, and print the department schedule for each day


· Verify new patient referrals eligibility and benefits

· Validate if authorization or pre-certification is needed prior to program start

· Mange any insurance issues with the insurance companies for new or existing patients

· Work with providers to make sure orders are coded correctly and the appropriate information is provided

· Discuss insurance verses patient responsibility with new patients and patients making a change with insurance providers


· Meet regularly with department Director

· Assist with Unit Council

· Coordinate department special events

Jan2006 to Jun2015
Administrative Assistant Our Lady Of The Lake Rmc City, STATE,

· Restocked supplies and placed purchase orders to maintain adequate stock levels.

· Coordinated travel arrangements by booking airfare, hotel and ground transportation.

· Managed Access databases converting complex data into easy-to-interpret data.

· Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

· Offered office-wide software support and training, troubleshooting issues and optimizing usage.

· Handled client correspondence and tracked records to foster office efficiency.

· Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.

· Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

· Maintained staff directory and company policy handbook for human resources department.

· Sorted and distributed office mail and recorded incoming shipments for corporate records.

· Scheduled office meetings and client appointments for staff teams.

· Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

· Executed record filing system to improve document organization and management.

· Generated reports and typed letters in Word and prepared PowerPoint presentations.

· Arranged rapid office equipment repair and maintenance with vendors.

· Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

· Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

· Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

· Organized weekly staff meetings and logged minutes for corporate records.

· Created detailed expense reports and requests for capital expenditures.

· Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

· Coached new employees on administrative procedures, company policies and performance standards.

· Monitored premises, screened visitors, updated logs and issued passes to maintain security.

· Coordinated bookkeeping activities including invoicing and accounts payable.

· Processed invoices and expenses to facilitate on-time payment.

· Created PowerPoint presentations for business development purposes.

· Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

· Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

· Carefully transcribed phone messages and relayed to appropriate personnel.

· Implemented updated policies and practices for organization and monitored effect.

· Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.

· Updated executives on changing business needs by thoroughly documenting internal and client meetings.

· Organized and updated schedules for more than 20 physicians

· Prepared presentations, materials and documentation for use by the executive director in meetings and engagements.

· Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.

· Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through executive director's office.

· Used Microsoft Office to coordinate meetings, appointments and tasks for 20 physicians.

· Responded to emails and other correspondence to facilitate communication and enhance business processes.

· Scheduled appointments and handled calendars for senior leadership.

· Promoted team productivity by keeping supplies organized and well-stocked.

· Seamlessly interacted with Executive Director to plan and complete special projects for Cardiovascular Service Line

Aug2001 to Jan2006
Clinical Service Representative Our Lady Of The Lake Rmc City, STATE,
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Engaged others with variety of activities such as reading, writing and games for entertainment purposes.
  • Notify appropriate personnel of the patients request for medications to alleviate patient symptoms.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Assisted with patients, supported physical and emotional needs across multiple sites and locations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Supported patients and family with both physical and emotional needs.
  • Equipped patients with assistance required for basic care.
  • Provided ongoing guest service, including advice on ways to make their visit more plesant.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Welcomed, greeted and assisted guests in high-traffic cardiac units
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Resolved any issues over phone with customers daily.
  • Managed expectations and exhibited excellent follow-through related to Cardiac Unit.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of provided service and/or changes.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed up with customers about resolved issues and completed a guest service card with a customer reward to maintain high standards of customer service.
Expected in 05/2008
Bachelor of Science: Agriculture, Family And Consumer Science
Southern University And A & M College - Baton Rouge, LA
  • Member of Delta Sigma Theta Sorority, Inc.
  • Professional development completed in Child Development
  • Minored in Child Development
  • Coursework in Business Management and Human Resources
Expected in 05/1997
High School Diploma:
Baker High School - Baker, LA

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School Attended

  • Southern University And A & M College
  • Baker High School

Job Titles Held:

  • Patient Scheduling and Access Coordinator
  • Administrative Assistant
  • Clinical Service Representative


  • Bachelor of Science
  • High School Diploma

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