Highly personable Customer Service Professional with three years of experience in call-center operations, hospital, airport and airline services. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). Accepted customer satisfaction from satisfied customers.
References are available upon request.
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