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Patient Encounter Associate Resume Example

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PATIENT ENCOUNTER ASSOCIATE
Professional Summary

Highly personable Customer Service Professional with three years of experience in call-center operations, hospital, airport and airline services. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). Accepted customer satisfaction from satisfied customers.

Education and Training
Legal Studies Berkeley College － New York, NY
University of Bridgeport － Bridgeport, Connecticut
Skill Highlights
  • Microsoft Office 2010, Microsoft Office 2011 iMac,
  • Eagle, Cerner(Citrix), Epic(Citrix)
Professional Experience
Patient Encounter Associate
May 2012 to Current MOUNT SINAI HOSPITAL － New York, NY
  • Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor.
  • Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
  • Assure that physician accepts insurance that patients present with.
  • If not already done prior to visit, verify insurance prior to patient's arrival or at minimum at time of arrival before visit.
  • Communicate with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician.
  • Process/update HIPAA-related paperwork and other institutional forms as necessary.
  • Collect or retrieve referrals or insurance authorizations as required.
  • Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
  • Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following.
  • Contact insurance companies to receive authorization for requested chemo-therapy admissions, Radiology procedures, etc.
  • CPT code use.
  • ICD-9 code use.
  • Provide requested clinical information to insurance companies, Radiology departments, and nuclear medicine departments.
Flight Attendant
April 2010 to May 2012 COLGAN AIR － Newark, NJ
  • The primary responsibility of the Flight Attendant is to ensure the safety of the passengers and crew through compliance with the Federal Aviation Regulations and Company policies and procedures during boarding, in-flight and deplaning activities.
  • Greets passengers, verifies tickets and directs passengers to assigned seats.
  • Assists passengers in storing carry-on luggage in overhead, garment or under-seat stowage.
  • Additionally, ensures compliance with the size limitations contained in the carry on baggage program.
  • Explains use of safety equipment.
  • Assists unaccompanied minors, infirm or handicapped passengers.
  • Serves snacks and beverages.
  • Administers first aid as set forth in this manual when needed.
  • Interacts with passengers in a friendly and positive tone of voice and provides at all times and service a customer may require in order to maintain a high quality product.
  • Attends and participates in annual recurrent train.
Passenger Service Agent
December 2009 to February 2010 AIRCRAFT SERVICE INTERNATIONAL GROUP － Newark, NJ
  • Serve as Passenger Service Agent for a EL AL with daily flights to domestic cities in numerous states as well as international cities in other countries.
  • Checked in passengers for flights and handled their luggage Booked passengers on flights Handled lost and found Worked with luggage in customs Handled Interline bags for the incoming flight Worked with SITA machines Worked in immigrations assisting entering passengers with their passports.
  • Cleared the entering flights; received a daily count of cargo, passenger and crew members for the officers in who worked in immigration.
Operations Agent/ Dispatcher
August 2009 to December 2009
  • Worked as a Dispatcher/ Operations and Passenger service agent for a company that provides service to airlines; working in a very busy and hectic environment.
  • Answer heavy phone calls.
  • Read/ Receive messages through the telex machine.
  • Keep track of flight Arrivals/ Departures on a Daily Operations Report.
  • Clock scheduled employees in and out.
  • Hand out paychecks weekly.
  • Work with a two way radio, speaking to pilots, ramp employees, and other airline employees.
  • Kept track of scheduled flight distances through fightview.com.
  • Kept track of baggage times.
  • Fill out and complete work orders for scheduled flights.
  • Record any and all information in a Daily Tracking Book.
  • Record all information received from airline pilots in a Daily Tracking Book.
  • Filed all paper documents for the day.
  • Faxed documents to other airline companies.
  • Generalization: Majority of my work is based upon what the ramp agents and/or Managers needed, I got it for them Example: escorts for planes, mechanics, flight.
Sales Associate/ Impact
December 2008 to October 2009 ABERCROMBIE & FITCH － New Jersey
    Waitress
    July 2008 to October 2008     BOULDER CREEK － Linden, New Jersey
      Additional Information

      References are available upon request.

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      Resume Overview

      Companies Worked For:

      • MOUNT SINAI HOSPITAL
      • COLGAN AIR
      • AIRCRAFT SERVICE INTERNATIONAL GROUP
      • ABERCROMBIE & FITCH
      • BOULDER CREEK

      School Attended

      • Berkeley College
      • University of Bridgeport

      Job Titles Held:

      • Patient Encounter Associate
      • Flight Attendant
      • Passenger Service Agent
      • Operations Agent/ Dispatcher
      • Sales Associate/ Impact
      • Waitress

      Degrees

      • Legal Studies

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