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Patient Care Advocate Subject Matter Expert Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Resourceful patient care advocate who consistently meets and exceeds productivity goals. Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Proficient in customer account software
  • High customer service standards
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
Education
Camden County High School KINGSLAND, GA Georgia Expected in 5 2007 High School Diploma : - GPA :
Accomplishments
  • Meets and exceeds all expectations in current position as a patient care advocate
  • Awarded Circle of Excellence in 2014
  • Nominated by previous team lead for emerging leader program
  • A top-performer amongst peers in all call-handling metrics
  • Has observed peers at request of prior team lead and provided valuable feedback that has helped improve team metrics
Experience
Tapestry, Inc. - Patient Care Advocate/Subject Matter Expert
Jacksonville, FL, 10/2012 - Current
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone to provide information about products or services, take prescription refill and renewal orders, or obtain details of complaints.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Efficiently navigate pharmacy benefits database to research and respond to patient inquiries regarding prescription drug coverage, claims issues, and mail order pharmacy services.
  • Assist and educate members of Coventry Healthcare Medicare Advantage plans and Medicare Prescription Drug Plans with inquiries regarding Medicare Part D benefits and coverage stages.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Escalated member concerns to appropriate departments as required, including coverage review or Coventry Healthcare member advocate as required or supervisor when requested.
  • Assisted Medicare beneficiaries to understand their part D benefits and, during annual enrollment period, upcoming plan changes.
  • Acted as a subject matter expert to assist with on-the-job training for F-14 conversion classes.
  • As a subject matter expert, observed peers' calls at request of direct supervisor and provided feedback which played a role in improving team metrics as well as individual PCA metrics.
  • Acted as a point of contact for team mates in supervisor's absence.
Eldorado Resorts, Inc. - Seasonal Cashier
Elgin, IL, 09/2011 - 2012
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Establish or identify prices of goods, services or admission, and tabulate bills using cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Computed sales prices, total purchases and processed payments.
Eldorado Resorts, Inc. - Cashier/Cook
Shreveport, LA, 03/2010 - 09/2011
  • Assist customers by resolving their complaints.
  • Greet customers entering establishments.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Maintain sanitation, health, and safety standards in work areas.
  • Take food and drink orders and receive payment from customers..
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Fill beverage or ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop floors.
  • Carry trays from food counters to tables for patrons.
  • Run cash registers.
Burger King - Cashier/Cook
City, STATE, 2007 - 07/2009
  • Maintain sanitation, health, and safety standards in work areas.
  • Take food and drink orders and receive payment from customers..
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks..
  • Fill beverage or ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Run cash registers.
Skills
  • Pharmacy benefits
  • Proficient with Microsoft Office products
  • Quick learner with great adaptability
  • Team player, work well with others
  • Oral and written communications
Additional Information

ADDITIONAL REFERENCES

  • Salicia Joazil - C: (904)415-1792

Relation: Former team lead (October 2013 - November 2014)

  • Venita Sullivan - C: (912)674-4762

Relation: Former team lead (June 2013 - September 2013)

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How this resume score could be improved?

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82Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Camden County High School
Job Titles Held:
  • Patient Care Advocate/Subject Matter Expert
  • Seasonal Cashier
  • Cashier/Cook
  • Cashier/Cook
Degrees
  • High School Diploma

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