Patient Access Team Lead Scheduling Coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Problem-Solving
  • Scheduling Diagnostic Procedures
  • Registration and Admissions
  • Multitasking and Organization
  • Quality Assurance
  • Resolving Problems
  • Explaining Policy and Procedures
  • Verbal and Written Communication
  • Administrative and Office Support
  • Registration and Scheduling
  • Organized and Detail-Oriented
  • Team Leadership
  • Microsoft Office Suites
  • Fax Machine/Copier
  • Electronic Medical Records
  • Medical Terminology
  • Medicare/Medicaid/HMO/PPO
  • Epic
Patient Access Team Lead/Scheduling Coordinator, 04/2018 to Current
AbmDeer Park, TX,
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
  • Assisted patients with canceling and rescheduling appointments.
Lead Customer Service Representative/Cashier Team Lead, 09/2015 to 09/2019
Change Healthcare Inc.Lewiston, ME,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.
Surgical Scheduler Coordinator, 11/2015 to 01/2017
Lahey HospitalCity, STATE,
  • Managed patient check-in and check-out procedures and processed payments.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled and confirmed patient appointments and consultations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
Team Leader/Appeals and Grievances Coordinator, 01/2005 to 09/2015
  • Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities.
  • Accurately log, track and ensure completion of all appeals and grievance cases in compliance with contract service standards.
  • Maintain documentation associated with complaints, appeals and grievances to ensure responses are timely and compliant.
  • Achieving a high level of workload volume, ensuring accuracy and compliance with scheduled deadlines
  • Serves as point person for newer staff in answering questions associated with claims/customer service systems and products. Educates team mates as well as other areas on all components within member or provider/practitioner complaints/appeals for all products and services.
Education and Training
Bachelor of Science: Health Administration, Expected in 08/2023
Colorado Technical University - Colorado Springs, CO
  • [October, 2022] - Honor Roll
  • [October,2022] - Dean's List
  • [3.86] GPA
Certificate: Health Unit Coordination, Expected in 07/1996
Atlantic Technical College - Pompano Beach, FL

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Resume Overview

School Attended

  • Colorado Technical University
  • Atlantic Technical College

Job Titles Held:

  • Patient Access Team Lead/Scheduling Coordinator
  • Lead Customer Service Representative/Cashier Team Lead
  • Surgical Scheduler Coordinator
  • Team Leader/Appeals and Grievances Coordinator


  • Bachelor of Science
  • Certificate

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