Patient Access Team Lead Scheduling Coordinator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Problem-Solving
Scheduling Diagnostic Procedures
Registration and Admissions
Multitasking and Organization
Quality Assurance
Resolving Problems
Explaining Policy and Procedures
Verbal and Written Communication
Administrative and Office Support
Registration and Scheduling
Organized and Detail-Oriented
Team Leadership
Microsoft Office Suites
Fax Machine/Copier
Electronic Medical Records
Medical Terminology
Medicare/Medicaid/HMO/PPO
Epic
Experience
Patient Access Team Lead/Scheduling Coordinator, 04/2018 to Current Abm – Deer Park, TX,
Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Communicated financial obligations to patients and collected fees at time of service.
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
Assisted patients with canceling and rescheduling appointments.
Lead Customer Service Representative/Cashier Team Lead, 09/2015 to 09/2019 Change Healthcare Inc. – Lewiston, ME,
Operated cash register or POS system to receive payment by cash, check and credit card.
Worked closely with front-end staff to assist customers.
Helped customers find specific products, answered questions and offered product advice.
Delivered high level of customer service to patrons using active listening and engagement skills.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer services.
Surgical Scheduler Coordinator, 11/2015 to 01/2017 Lahey Hospital – City, STATE,
Managed patient check-in and check-out procedures and processed payments.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Scheduled and confirmed patient appointments and consultations.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Team Leader/Appeals and Grievances Coordinator, 01/2005 to 09/2015 AT&T – City, STATE,
Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities.
Accurately log, track and ensure completion of all appeals and grievance cases in compliance with contract service standards.
Maintain documentation associated with complaints, appeals and grievances to ensure responses are timely and compliant.
Achieving a high level of workload volume, ensuring accuracy and compliance with scheduled deadlines
Serves as point person for newer staff in answering questions associated with claims/customer service systems and products. Educates team mates as well as other areas on all components within member or provider/practitioner complaints/appeals for all products and services.
Education and Training
Bachelor of Science: Health Administration, Expected in 08/2023 Colorado Technical University - Colorado Springs, CO GPA:
[October, 2022] - Honor Roll
[October,2022] - Dean's List
[3.86] GPA
Certificate: Health Unit Coordination, Expected in 07/1996 Atlantic Technical College - Pompano Beach, FL GPA:
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Resume Overview
School Attended
Colorado Technical University
Atlantic Technical College
Job Titles Held:
Patient Access Team Lead/Scheduling Coordinator
Lead Customer Service Representative/Cashier Team Lead