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patient access team lead resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Communicating to Patients and Families
  • Gathering Information From Patients
  • Resolving Problems
  • Providing Information and Resources
  • Registration and Scheduling
  • Customer Service
  • Calm and Effective Under Pressure
  • Caring and Empathetic
  • Diagnostic Codes
  • Insurance Company Knowledge
  • Work Quality Evaluation
  • Patient Needs Assessment and Referral
  • Quality Standards and Protocols
  • Administrative and Office Support
  • Team Leadership
  • Patient Data Management Systems
  • Office Supplies and Inventory
  • Multitasking and Organization
  • Documenting and Recording Information
  • Insurance Information Collection
  • Facility Management
  • Insurance Authorizations
  • Medical Services Administration
  • Team Collaboration
  • Patient Health Information Access
  • Creative Thinking
  • Creative Solutions
  • Medical History Documentation
  • Explaining Instructions
  • Reliability and Dedication
Work History
09/2020 to 07/2022
Patient Access Team Lead Lifepoint Hospitals Denver, CO,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.
06/2014 to 09/2020
Patient Access Registrar Lifepoint Hospitals Louisburg, NC,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for 4-physician prime care medical facility, scheduling appointments and handling patient inquiries.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Kept detailed records of office inventories and placed orders for more supplies.
  • Organized patient files and streamlined operations to improve efficiency.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
09/2005 to 06/2012
Early Childhood Educator Printing For Less Remote, TX,
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
  • Communicated with parents and other staff about student progress.



Education
Expected in 12/2000 to to
Master of Arts: Early Childhood Education
Montclair State University - Montclair, NJ
GPA:
Expected in 06/1995 to to
High School Diploma:
Our Lady of The Rosary High School - Kentucky,
GPA:
Certifications
  • Certified CHAA

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Resume Overview

School Attended

  • Montclair State University
  • Our Lady of The Rosary High School

Job Titles Held:

  • Patient Access Team Lead
  • Patient Access Registrar
  • Early Childhood Educator

Degrees

  • Master of Arts
  • High School Diploma

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