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patient access team lead resume example with 9 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dependable Patient Access Lead serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Insurance Verification
  • Medical terminology
  • Fee Collection
  • Information Collection
  • Insurance billing
  • Appointment Scheduling
  • Document filing
  • Payment collection
  • Medical insurance
  • System updates
  • Insurance verifying
  • Excellent Time Management skills
  • Team Player
Work History
Patient Access Team Lead, 06/2018 to Current
Christiana Care Health SystemHockessin, DE,

Lead over about 19 employees in the central registration area in LAC building.

  • Primary care, healthy weight, teen clinic and lab registration staff.
  • Interview patients and/or family members to obtain accurate demographic and insurance information.
  • Order supplies.
  • Demonstrates understanding and ability to apply registration policies and procedures.
  • Oversee employee daily duties.
  • Assist with interviews for potential candidates.
  • Update schedules.
  • Schedule patients for return appointments.
  • Interpret and communicate new or revised policies to staff.
  • Train and coach new employees.
  • Encourage creative thinking and empowerment as part of facility management to improve morale and teamwork.
  • Perform monthly registration audits and update monthly scorecards.
  • Handle issues with employees and clinical staff.
  • Work on specific work queue to ensure correct information is updated for billing purposes.
  • Update co pay spread sheets to reflect if patient had co pay.
  • Stock all areas of patient access and make sure all departments have supplies needed in each area.
  • Work on special projects if instructed to by supervisor.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Access Representative, 11/2014 to 06/2018
Mary Bird Perkins Cancer CenterCovington, LA,
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
Customer Service Representative, 06/2012 to 10/2014
Walman Optical CompanyChampaign, IL,
  • Answer inbound and make outbound calls to workers comp patients in reference to their DME equipment, supplies, set up transportation and set up translation services.
  • Manage my own daily work queue which needed to be completed by the end of the day.
  • Call DME providers to set up equipment by specific time frames and deadlines,.
  • Order supplies for patients based on specific need.
  • Work with specific insurance companies to make sure the patients items are approved.
  • Assist other co workers with daily work load.
  • Achievements:.
  • Awarded Employee of the month.
Education
High School Diploma: , Expected in 06/2001 to Walnut Ridge High School - Columbus, OH
GPA:
Accomplishments
  • 2016 Completed Specialized registration course.3
  • Patient Access employee of the month December 2016
  • Patient Access employee of the Year 2016

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Resume Overview

School Attended

  • Walnut Ridge High School

Job Titles Held:

  • Patient Access Team Lead
  • Patient Access Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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