patient access team lead resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Cordial Patient Access Representative with 2.5-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Skills
Evaluating Quality of Care
Resolving Problems
Administrative and Office Support
Registration and Admissions
Customer Service
Calm Under Pressure
Documenting and Recording Information
Relationship Building
Team Leadership
Microsoft Office
Problem-Solving
Phone and Email Etiquette
Verbal and Written Communication
Communicating to Patients and Families
Patient Confidentiality and Data Security
Caring and Empathetic
Team Collaboration
Helpful and Service-Oriented
Friendly and Outgoing
Experience
Patient Access Team Lead, 11/2021 to Current Lifepoint Hospitals – Morganton, NC,
Obtained necessary signatures for privacy laws and consent for treatment.
Verified demographics and insurance information to register patients in computer system.
Communicated financial obligations to patients and collected fees at time of service.
Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Assembled registration paperwork and placed identification bands on patient.
Applied HIPAA privacy and security regulations while handling patient information.
Trained facility volunteers on guest relations procedures and patients' rights.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Maintained knowledge of community services and resources and referred patients to appropriate organizations.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Modified teaching strategies to customize lesson plans for different student needs.
Explained goals and expectations required of trainees.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Trained newly hired top talent to fill key positions and maximize productivity.
Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Patient Access Representative, 07/2019 to Current Geisinger – Millmont, PA,
Verified demographics and insurance information to register patients in computer system.
Obtained necessary signatures for privacy laws and consent for treatment.
Assembled registration paperwork and placed identification bands on patient.
Collections Representative, 03/2017 to 01/2019 Total System Services, Inc. – KY, State,
Upheld privacy and security requirements for customer information.
Handled contracts and payments on accounts.
Entered customers' financial status information into system.
Used effective questioning techniques to clarify why debtors were delinquent.
Reasoned with customers and attempted to negotiate full balance payments.
Handled irate customers smoothly to achieve performance targets.
Advised debtors on payment options and set up payment plans.
Located and monitored overdue accounts using billing system to begin collections process.
Met demands of busy collections group by performing high volume of daily calls.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded information about customers' financial status and collections status efforts.
Processed payments over phone and set up recurring drafts.
Completed skip traces on customers failing respond to collection efforts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Reviewed accounts to determine payment plan compliance.
Member Service Representative, 09/2012 to 03/2017 Tropical Financial Credit Union – Miramar, FL,
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Kept member service area clean and neat with well-stocked supplies and fliers.
Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Processed customer account changes with proprietary software.
Consulted with customers regarding needs and addressed concerns.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Processed cash and check deposits every day.
Handled client inquiries with exceptional professionalism and enthusiasm.
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