Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Focus

Energetic individual ready to take on new responsibilities and provide patient-centered care. Possesses a high degree of integrity and an outstanding work ethic and seeking an opportunity to advance.

Skill Highlights
  • Staffing management ability
  • Patience and self-discipline
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
Professional Experience
Patient Access Team Lead, 10/2009 - Current
Grand View Hospital Sellersville, PA,
  • Responds effectively to questions and concerns expressed by patients and other staff Accepts responsibility for creating a positive work environment.
  • Resolves problems (registration, eligibility, billing or financial) in a timely manner.
  • Obtains demographic and financial and enters correct data into the registration system.
  • Obtains authorization for treatment and admission.
  • Updates patient files as changes arise.
  • Collects deposits, co-payments and provides receipts.
  • Accurately verifies insurance coverage.
  • Answers incoming calls and provides information or directs caller as appropriate.
  • Appropriately performs basic reception functions to ensure smooth office operations and patient flow.
  • Effectively counsels patients regarding insurance and eligibility.
  • Maintains accurate filing system per departmental standards.
  • Managed data entry, effectively prioritizing assignments and adhering to organizational procedures.
  • Screened resumes, qualified eligible applicants and coordinated phone or in-person interviews.
Banquet Server, 11/2017 - 04/2019
Laz Parking Omaha, NE,
  • Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
  • Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
  • Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
  • Prepared banquet room for next function by resetting room according to supervisor's specifications.
  • Maintained current menu knowledge to provide accurate information and help customers make selections.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
Quality Control Coordinator, 03/2015 - 09/2015
Cushman & Wakefield Inc Newton, MA,
  • Reviews, corrects, and updates all billing information prior to bill print.
  • Reviews bill hold report for admitting deficiencies and maintains communication with Patient Accounts and other Departments.
  • Provides staff education and feedback as needed based on account audits.
  • Notifies Insurance Verification or Patients Accounts when patient was admitted with incorrect insurance information.
  • Obtains copies of insurance cards and advised contract coordinator of the need to update the system.
  • Develops a new training program for new hires and existing employees.
Insurance Verification Specialist, 03/2014 - 03/2015
Refresh Mental Health Rockville, MD,
  • Confirms eligibility; verify specific benefit coverage, and ensure appropriate data (pre-certification, authorizations & tracking numbers) have been obtained and documented into the registration system to secure reimbursement.
  • Strong knowledge of Medical Health Insurance Plans, Medicare, Medic-cal, Managed Care Plans, and Third party liability guidelines.
  • Comprehends and reviews insurance contracts with the ability to interpret case rates and calculates the individual financial responsibility (co-pays and co-ins).
  • Informs patients with an explanation of benefits and attempt to collect the financial responsibility.
ER Lead, Epic Certified Trainer, Financial Counselor, 06/2005 - 02/2014
Saddleback Memorial Medical Center City, STATE,
  • Works under the direction of the Supervisor, the lead oversees the operations of his/her shift.
  • Assists with reviewing financial jackets daily, identifies errors and makes corrections.
  • Reviews errors with employees and assists them with correcting problems.
  • Accurately verifies insurance coverage.
  • Supervises for repetitive errors.
  • Handles grievances on his/her shift and reports them to the Supervisor.
  • Responsible for preparing the department schedule and handles sick calls on his/her shift.
  • Trains new hires to the department.
  • Certified Epic Trainer responsible for training all of the new hires into the Patient Access Department.
  • Oversees the Scheduling and Admitting function in the Emergency Room during his/her shift.
  • Responsible for screening cash account patients for financial assistance, completes applications for MSI.
  • Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Certified Trainer,Server, 12/1998 - 01/2005
Olive Garden City, STATE,
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Delivered an exceptional dining experience with friendly, fast service.
  • Consistently adhered to quality expectations and standards.
  • Completed closing duties, including restocking items and closing out the cash drawer.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Inspected dining and serving areas to ensure cleanliness and proper setup
  • Performed serving, cleaning, and stocking duties in establishments
  • Communicated with customers regarding orders, comments, and complaints
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Developed, improved and managed training programs.
  • Resolved complaints from guests by listening to issues and notifying restaurant manager.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sell goals.
  • Checked on all tables at appropriate intervals to refill drinks and respond to requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

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Resume Overview

School Attended

    Job Titles Held:

    • Patient Access Team Lead
    • Banquet Server
    • Quality Control Coordinator
    • Insurance Verification Specialist
    • ER Lead, Epic Certified Trainer, Financial Counselor
    • Certified Trainer,Server


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