Energetic individual ready to take on new responsibilities and provide patient-centered care. Possesses a high degree of integrity and an outstanding work ethic and seeking an opportunity to advance.
Skill Highlights
Staffing management ability
Patience and self-discipline
Conflict resolution
Patient-oriented
Personal and professional integrity
Relationship and team building
Sound decision making
Staff training and development
Cultural awareness and sensitivity
Critical thinking proficiency
Professional Experience
Patient Access Team Lead, 10/2009 - Current Grand View Hospital – Sellersville, PA,
Responds effectively to questions and concerns expressed by patients and other staff Accepts responsibility for creating a positive work environment.
Resolves problems (registration, eligibility, billing or financial) in a timely manner.
Obtains demographic and financial and enters correct data into the registration system.
Obtains authorization for treatment and admission.
Updates patient files as changes arise.
Collects deposits, co-payments and provides receipts.
Accurately verifies insurance coverage.
Answers incoming calls and provides information or directs caller as appropriate.
Appropriately performs basic reception functions to ensure smooth office operations and patient flow.
Effectively counsels patients regarding insurance and eligibility.
Maintains accurate filing system per departmental standards.
Managed data entry, effectively prioritizing assignments and adhering to organizational procedures.
Screened resumes, qualified eligible applicants and coordinated phone or in-person interviews.
Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
Prepared banquet room for next function by resetting room according to supervisor's specifications.
Maintained current menu knowledge to provide accurate information and help customers make selections.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
Confirms eligibility; verify specific benefit coverage, and ensure appropriate data (pre-certification, authorizations & tracking numbers) have been obtained and documented into the registration system to secure reimbursement.
Strong knowledge of Medical Health Insurance Plans, Medicare, Medic-cal, Managed Care Plans, and Third party liability guidelines.
Comprehends and reviews insurance contracts with the ability to interpret case rates and calculates the individual financial responsibility (co-pays and co-ins).
Informs patients with an explanation of benefits and attempt to collect the financial responsibility.
ER Lead, Epic Certified Trainer, Financial Counselor, 06/2005 - 02/2014 Saddleback Memorial Medical Center – City, STATE,
Works under the direction of the Supervisor, the lead oversees the operations of his/her shift.
Assists with reviewing financial jackets daily, identifies errors and makes corrections.
Reviews errors with employees and assists them with correcting problems.
Accurately verifies insurance coverage.
Supervises for repetitive errors.
Handles grievances on his/her shift and reports them to the Supervisor.
Responsible for preparing the department schedule and handles sick calls on his/her shift.
Trains new hires to the department.
Certified Epic Trainer responsible for training all of the new hires into the Patient Access Department.
Oversees the Scheduling and Admitting function in the Emergency Room during his/her shift.
Responsible for screening cash account patients for financial assistance, completes applications for MSI.
Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Certified Trainer,Server, 12/1998 - 01/2005 Olive Garden – City, STATE,
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Delivered an exceptional dining experience with friendly, fast service.
Consistently adhered to quality expectations and standards.
Completed closing duties, including restocking items and closing out the cash drawer.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Inspected dining and serving areas to ensure cleanliness and proper setup
Performed serving, cleaning, and stocking duties in establishments
Communicated with customers regarding orders, comments, and complaints
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Developed, improved and managed training programs.
Resolved complaints from guests by listening to issues and notifying restaurant manager.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sell goals.
Checked on all tables at appropriate intervals to refill drinks and respond to requests.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
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Job Titles Held:
Patient Access Team Lead
Banquet Server
Quality Control Coordinator
Insurance Verification Specialist
ER Lead, Epic Certified Trainer, Financial Counselor
