- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Energetic individual ready to take on new responsibilities and provide patient-centered care. Possesses a high degree of integrity and an outstanding work ethic and seeking an opportunity to advance.
- Staffing management ability
- Patience and self-discipline
- Conflict resolution
- Patient-oriented
- Personal and professional integrity
| - Relationship and team building
- Sound decision making
- Staff training and development
- Cultural awareness and sensitivity
- Critical thinking proficiency
|
Patient Access Team Lead, 10/2009 - Current
Grand View Hospital – Sellersville, PA,
- Responds effectively to questions and concerns expressed by patients and other staff Accepts responsibility for creating a positive work environment.
- Resolves problems (registration, eligibility, billing or financial) in a timely manner.
- Obtains demographic and financial and enters correct data into the registration system.
- Obtains authorization for treatment and admission.
- Updates patient files as changes arise.
- Collects deposits, co-payments and provides receipts.
- Accurately verifies insurance coverage.
- Answers incoming calls and provides information or directs caller as appropriate.
- Appropriately performs basic reception functions to ensure smooth office operations and patient flow.
- Effectively counsels patients regarding insurance and eligibility.
- Maintains accurate filing system per departmental standards.
- Managed data entry, effectively prioritizing assignments and adhering to organizational procedures.
- Screened resumes, qualified eligible applicants and coordinated phone or in-person interviews.
Banquet Server, 11/2017 - 04/2019
Laz Parking – Omaha, NE,
- Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Arranged each place setting attractively with correct dishes, silverware, wine and water glasses and verified all items were clean and free from water spots and chips.
- Prepared banquet room for next function by resetting room according to supervisor's specifications.
- Maintained current menu knowledge to provide accurate information and help customers make selections.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
Quality Control Coordinator, 03/2015 - 09/2015
Cushman & Wakefield Inc – Newton, MA, - Reviews, corrects, and updates all billing information prior to bill print.
- Reviews bill hold report for admitting deficiencies and maintains communication with Patient Accounts and other Departments.
- Provides staff education and feedback as needed based on account audits.
- Notifies Insurance Verification or Patients Accounts when patient was admitted with incorrect insurance information.
- Obtains copies of insurance cards and advised contract coordinator of the need to update the system.
- Develops a new training program for new hires and existing employees.
Insurance Verification Specialist, 03/2014 - 03/2015
Refresh Mental Health – Rockville, MD, - Confirms eligibility; verify specific benefit coverage, and ensure appropriate data (pre-certification, authorizations & tracking numbers) have been obtained and documented into the registration system to secure reimbursement.
- Strong knowledge of Medical Health Insurance Plans, Medicare, Medic-cal, Managed Care Plans, and Third party liability guidelines.
- Comprehends and reviews insurance contracts with the ability to interpret case rates and calculates the individual financial responsibility (co-pays and co-ins).
- Informs patients with an explanation of benefits and attempt to collect the financial responsibility.
ER Lead, Epic Certified Trainer, Financial Counselor, 06/2005 - 02/2014
Saddleback Memorial Medical Center – City, STATE,
- Works under the direction of the Supervisor, the lead oversees the operations of his/her shift.
- Assists with reviewing financial jackets daily, identifies errors and makes corrections.
- Reviews errors with employees and assists them with correcting problems.
- Accurately verifies insurance coverage.
- Supervises for repetitive errors.
- Handles grievances on his/her shift and reports them to the Supervisor.
- Responsible for preparing the department schedule and handles sick calls on his/her shift.
- Trains new hires to the department.
- Certified Epic Trainer responsible for training all of the new hires into the Patient Access Department.
- Oversees the Scheduling and Admitting function in the Emergency Room during his/her shift.
- Responsible for screening cash account patients for financial assistance, completes applications for MSI.
- Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Certified Trainer,Server, 12/1998 - 01/2005
Olive Garden – City, STATE,
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Delivered an exceptional dining experience with friendly, fast service.
- Consistently adhered to quality expectations and standards.
- Completed closing duties, including restocking items and closing out the cash drawer.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Performed serving, cleaning, and stocking duties in establishments
- Communicated with customers regarding orders, comments, and complaints
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Developed, improved and managed training programs.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up sell goals.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
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