patient access team lead resume example with 3+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Patient-focused self-starter wanting to transition to the clinical side of patient care. Currently working in hospital revenue cycle management (RCM).
Skills
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Experience
Patient Access Team Lead, 11/2022 - Current
Touro – Covington, LA
Touro – Covington, LA
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Collaborated with clinical staff to ensure patient information was obtained and correct as to not delay patient care.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Collaborated with clinical staff to correct any issues that appeared as quickly as possible.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Trained new-hires on procedures and account proccesses when handling patient account registrations, discharges and transfers.
Patient Access Representative III, 02/2021 - 11/2022
City Of Hope – Rancho Cucamonga, CA
City Of Hope – Rancho Cucamonga, CA
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Documented patient counters in hospital system and initiated follow-up actions.
- Reported liabilities and risk management concerns to supervisor for review.
Customer Service Representative, 09/2019 - 01/2021
Mayville Engineering Company, Inc. – Defiance, OH
Mayville Engineering Company, Inc. – Defiance, OH
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on the subject of balance transfers and assisted with processing them.
- Effectively answered customer queries by breaking down their account information so that it was easy to understand.
- Researched issues that arose within customer accounts to obtain a quick resolution.
- Guided customers to applicable departments during call mistransfers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
Staff Member, 09/2018 - 11/2018
Mcdonald's Uk – Andover, MA
Mcdonald's Uk – Andover, MA
- Met incoming customers pleasantly and offered support and service.
- Responded to customer queries and complaints to promote overall satisfaction.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Guided the flow of customers through the queue to prevent longer wait times
- Assisted in creating an atmosphere that encouraged safe fun and positive attitudes in crowded lines during a busy holiday season.
- Built and maintained working relationships with peers and upper management.
Education and Training
High School Diploma: , Expected in 06/2018
Palo Verde High School - Blythe, CA
Palo Verde High School - Blythe, CA
Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ
- Completed 43 units before taking a break from school to focus on work and family.
- Plan on applying to and attending this coming fall 2023 semester.
- Aiming to obtain my Associate of Science.
- Following obtainment of my AS, will transfer to ASU
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Resume Overview
School Attended
- Palo Verde High School
- Maricopa Community Colleges - Estrella Mountain Community College
Job Titles Held:
- Patient Access Team Lead
- Patient Access Representative III
- Customer Service Representative
- Staff Member
Degrees
- High School Diploma
- Some College (No Degree)
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