Patient Access Team Lead Resume Example
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PATIENT ACCESS TEAM LEAD
Professional Summary
Organized Patient Service Representative with 11 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Accomplishments
- Supervised team of 10 staff members.
Skills
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Work History
Patient Access Team Lead, 10/2019 to Current
Christiana Care Health System – Smyrna , DE
Christiana Care Health System – Smyrna , DE
- Used IDX to schedule appointments.
- Explained plans for treatment and payment options.
- Took copayments and compiled daily financial records.
- Generated monthly statements to check outstanding balances.
- Reviewed daily care slips for doctors.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Handled 50+ calls per day to address customer inquiries and concerns.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Ordering supplies for the office.
- Oversees training in general of new hires and implements new initiatives with current staff.
- Ensures that standards of quality and efficiency are met.
- Assists supervisor with projects as needed.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Financial Counselor, 06/2012 to 10/2019
Hartford Healthcare – Plainville , CT
Hartford Healthcare – Plainville , CT
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Received and submitted customer payments to further reduce open account balances.
- Produced budget tools, educational support and referrals for clients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Control Desk Coordinator, 11/2009 to 06/2012
Beth Israel Lahey Health – Lexington , MA
Beth Israel Lahey Health – Lexington , MA
- Welcomed as many patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.
- Used Invision to manage record database, maintaining information confidentiality in accordance with federal privacy laws.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Patient Registrar, 03/2009 to 11/2009
Medstar Health – City , STATE
Medstar Health – City , STATE
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Collected and processed co-payments and out-of-pocket charges using Invision.
- Verified important patient information for entry into patient management system.
- Used IDX to schedule and manage patient appointments.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Balanced deposits and credit card payments each day.
- Handled calls per to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma: 05/2002
Patapsco High School - City
Patapsco High School - City
No Degree: General StudiesCCBC Dundalk - City
Associate of the quarter award
I received a associate of the quarter award a few years ago for my work ethic and my will to help other associates when they needed it most.
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Resume Overview
School Attended
- Patapsco High School
- CCBC Dundalk
Job Titles Held:
- Patient Access Team Lead
- Financial Counselor
- Control Desk Coordinator
- Patient Registrar
Degrees
- High School Diploma : 05/2002
No Degree : General Studies
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