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Patient Access Supervisor Resume Example

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PATIENT ACCESS SUPERVISOR
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Highly skilled [Job Title] with [Area of study] degree and impressive medical office background. Resolved diverse patient financial issues in large regional hospital and earned award for exceptional performance. Excellent communications skills and dedication to patient satisfaction leading to optimum results. Helpful Patient Service Representative with [Number] years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of [Area of expertise] and commitment to patient happiness.

Skills
  • Information Collection
  • Payment processing
  • Medical terminology
  • Paging Systems
  • Insurance billing
  • Insurance Verification
  • Payment collection
  • Insurance verifying
  • Medical insurance
  • Chart pulling
  • Appointment Scheduling
  • Document filing
Work History
Patient Access Supervisor07/1998 to Current
Company Name – City, State
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles, co-pay amounts and [Type] and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data intocomputer database to establish patient's medical record.
Pharmacy Technician03/2005 to 06/2010
Company Name – City, State
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Recruited, trained and guided [Job title]s which improved overall performance by [Number]%.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Restocked automated medication dispensing equipment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
Pharmacy Technician03/1993 to 07/1998
Company Name – City, State
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Restocked automated medication dispensing equipment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Entered and processed patients' prescriptions into internal system.
Education
Managers Cosmetologist License: Cosmotology11/1984Ohio State Beauty Academy Marion, Ohio- City
Love spending time with family and my 6 grandkids

Absolutely love to cruise the world with Royal Caribbean. My family is my life. I have 6 grandkids that is my world so I spend as much time with them as possible.

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Resume Overview

School Attended

  • Ohio State Beauty Academy Marion, Ohio

Job Titles Held:

  • Patient Access Supervisor
  • Pharmacy Technician

Degrees

  • Managers Cosmetologist License : Cosmotology 11/1984

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