patient access supervisor resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Healthcare Professional with a demonstrated history of working in the healthcare industry. Skilled in Health Insurance Portability and Accountability Act, Composite Health care

System (CHCS), Armed Forces Health Longitudinal Application (AHLTA), and CarePoint. Strong Healthcare services professional with a Master of Healthcare Administration and 20 plus years of healthcare experience. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 99% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

  • Composite Health Care System (CHCS)
  • Armed Forces Health Longitudinal Application (AHLTA)
  • CarePoint
  • Medical Protection System (MEDPROS)
  • Scheduling appointments
  • Customer Service
  • General office duties
  • Organizational skills
  • Management
  • Communication Skills
  • Problem resolution
  • Information Collection
  • Eligibility Determination
  • Administration and management
  • Interpersonal and written communication
  • Operational policies and processes
  • Statistical Data Management
  • Skilled in patient relations
  • Dependable and Responsible
  • PPE Compliance
  • Written Communication
Work History
Patient Access Supervisor, 02/2021 - 08/2021
Gila Regional Medical Center Silver City, NM,
    • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
    • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
    • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
    • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
    • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
    • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
    • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
    • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
    • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
    • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
    • Facilitated communication between patients and various departments and staff.
    • Recommended service improvements to minimize recurring patient issues and complaints.
    • Followed document protocols to safeguard confidentiality of patient records.
    • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
    • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
    • Managed 11 team members within health system in which all were able to maintain and exceed point of service collection goal of $65,000 month.
    • Helped address client complaints through timely corrective actions and appropriate referrals
    • Worked 40 plus hours a week
Patient Center Medical Home Supervisor, 12/2016 - 10/2020
US Army, Dunham US Army Health Clinic City, STATE,
  • Utilized CHCS, AHLTA, CarePoint, as well as MEDPROS ensuring that Soldiers, retirees and family members were up to date with their appointments, immunizations and physicals
  • Maintained secret security clearance due to position held.
  • Supervised four employees.
  • Subject matter expert on Defense Medical Logistics Standard Support (DMLSS) for PCMH to order supplies for patient care.
  • Spearhead flu campaign every year immunizing over 3500 patients per year.
  • Provided patient care assistance to providers when there was shortage of nurses.
  • Assisted with check-in desk when short staffed.
  • Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
  • Processed and prepared business or government forms.
  • Maintain equipment inventories, and select, store, or issue equipment as needed.
  • Observed, recorded, and reported to physician patient's condition or injury, treatment provided, and reactions to drugs or treatment.
  • Assess nature and extent of illness or injury to establish and prioritize medical procedures.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history, to determine circumstances of emergency, and to administer emergency treatment.
  • Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Provided management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.
  • Coordinate work with other emergency medical team members or police or fire department personnel.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Review time sheets, work charts, wage computation and other information to detect and reconcile payroll discrepancies.
  • Saved $100,000 by implementing cost-saving initiatives that addressed long-standing problems
Army Medical Supervisor, 01/2011 - 11/2016
US Army City, STATE,
  • Utilized Composite Health Care System (CHCS), Armed Forces Health Longitudinal Application (AHLTA) and MEDPROS to ensure all Soldiers within the organization was up to date on their immunizations.
  • Supervised, trained and mentored 17 Soldiers.
  • Provided medical support to various military organizations within footprints of installation.
  • Taught First Responders Course to nonmedical soldiers.
  • Provided medical expertise throughout organization's footprints.
  • Maintained secret security clearance due to position held.
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
  • Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Prepare treatment rooms for patient examinations, keeping rooms neat and clean.
  • Manage department or supervise clerical workers, directing or controlling activities of personnel in medical records department.
  • Plan physical education programs to promote development of participants' physical attributes and social skills.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
Army Medical Supervisor, 01/2010 - 01/2011
US Army Suwon South Korea City, STATE,
    • Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
    • Communicated with patients, ensuring that medical information was kept private.
    • Discussed medical histories with patients in effort to provide most effective medical advice.
    • Ordered all pharmacy supplies and kept check on inventory levels.
    • Supervised team of 13 healthcare employees .
Physical Exams Supervisor, 05/2007 - 12/2009
US Army City, STATE,
  • Managed six employees within physical exams footprints
  • Increased number of physicals by 10% per week by ensuring all staff was crossed trained in every area
  • Established work schedules and assignments for staff, according to workload, space and equipment availability.
  • Plan, implement and administer programs and services in health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical staff.
  • Developed and maintained computerized record management systems to store processed data such as personnel activities and information, and to produce reports.
  • Observe, record, and report to physician patient's condition or injury, treatment provided, and reactions to drugs or treatment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Interviewed, hired and trained new employees for Certified Nursing Assistant position.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Master of Science: Health Administration, Expected in 08/2020
Grantham University - Lenexa, KS,
Status -
Bachelor of Science: Psychology, Expected in 12/2010
University Of Phoenix - Tempe, AZ
Status -
  • Coordinated and lead flu campaign for four years resulting in over 3500 service members, retirees and beneficiaries were immunized.
  • Supervised team of up to 17 employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Responsible for over two million dollars of medical equipment resulting in zero losses.
  • Named Employee of the Quarter, November 2017.
  • Recognized for outstanding dedication to patient care.

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Resume Overview

School Attended

  • Grantham University
  • University Of Phoenix

Job Titles Held:

  • Patient Access Supervisor
  • Patient Center Medical Home Supervisor
  • Army Medical Supervisor
  • Army Medical Supervisor
  • Physical Exams Supervisor


  • Master of Science
  • Bachelor of Science

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