patient access supervisor resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Patient Access accomplished professional with 20 plus years of service and over 8 years of leadership experience. Proven record in increasing Employee Engagement scores to 96%. Played a vital role in the implementation of process that led to 90% pre-registration completion rate for the day surgery patients. Successful implementation of process improvement initiatives to improve patient wait times. A founding member and contributor of the newly established Diversity and Inclusion Council.

  • Reliable & Trustworthy
  • Training & Development of Staff
  • Critical Thinking
  • Supervision & Leadership
  • Effective Employee Engagement Skills
  • Problem Resolution
  • Relationship Building
  • Customer Service
03/2020 to Current
Patient Access Supervisor Gila Regional Medical Center Silver City, NM,
  • Supervised 23-member team consisting of Main Admissions, Day Surgery, Pre-registration and the Transfer Center.
  • Maintain schedule for departments including a 24/7 Transfer Center to ensure that all areas are staffed properly to handle volumes.
  • Complete month end reports regarding Point of Service Collections, Volume and Denials.
  • Assist with keeping up to date attendance records and accurate personnel time.
  • Lead and facilitate Folder Meetings with Staff on an on-going basis to ensure staff concerns are addressed as well as to provide timely feedback as needed.
  • Responsible for the creation and implementation of the current pre-registration process in Day Surgery and Main Admissions which has proven to increase the departments customer service scores and patient wait times.
  • Created a process with the focus on improvement at our Front Greeters’ desk. This framework provided a pathway and strategy to allow the Greeter to effectively communicate with the other Registrars in various booths by using Cisco Jabber/Webex Instant Messaging. This led to higher levels of productivity, increased camaraderie among staff members, and allowed us to provide real-time communication.
09/2016 to 02/2020
Lead Insurance Verifier Amita Health Baltimore, MD,
  • Team Lead in the Insurance Verification Radiology Department.
  • Led team consisted of 15 people whose major responsibility included completing insurance verification and radiology authorizations.
  • Responsibilities included the completion of quality audits of each team member with real time feedback as well as maintained daily radiology schedules.
  • Ensured that all pending accounts were managed effectively.
  • Created and facilitated monthly team meeting agendas alongside the supervisor.
  • Responsible for calculating month end numbers from authorization logs that were compiled at the end of each month.
  • Ensured that adequate employee coverage was assigned, and edited employee time as needed.
  • Served as a resource to team members to provide guidance and direction on complex radiology appointments.
  • My priorities as a team lead were to be available to all stakeholders including staff and families.
  • Focused on maintaining an open and trusting environment so staff felt that they could communicate to me any concerns or issues, in addition to constantly looking at process improvements via feedback from staff members.
  • Assisted with creating new processes in the department that allowed us to maintain a high level of efficiency.
05/2012 to 09/2016
Insurance Verifier Children's Healthcare Of Atlanta City, STATE,
  • Verified benefits and authorizations for out patient radiology procedures
  • Initiated authorizations request with insurance companies via phone and online web portals
  • Ensuring timely communication with patient families regarding any potential issues for upcoming procedures
  • Ability to ensure proper clinical documentation was sent for authorization approval
  • Multitasking between current schedule to maintain expected days out that should be worked and following up on pending accounts
  • Identifying issues with authorization and benefits that need to be address by the organization
05/2010 to 05/2012
Lead Insurance Verifier Children's Healthcare Of Atlanta City, STATE,
  • Verification of Benefits and Authorizations for Same Day Radiology Procedures
  • Lead over 3 sites - Children's at Scottish Rite , Egleston and Webb Bridge
  • Adjusted work schedule to accommodate late same day add on's
  • Assisted with the creation of the Same Day Add On Radiology Process
  • Completed registration during downtime and when short staffed
  • Networked with various key stake holders in Radiology to ensure Same Day Add On Process was efficient and meet their needs.
Education and Training
Expected in 01/1999 to to
B.S: Criminal Justice
Elizabeth City State University - Elizabeth City, NC,

Cum laude

  • Inaugural member of the Children's Healthcare of Atlanta Diversity and Inclusion Council.
  • Mentorship of staff member in completing Masters in Healthcare Administration.
  • Arthur M Blank Ambassador.

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Resume Overview

School Attended

  • Elizabeth City State University

Job Titles Held:

  • Patient Access Supervisor
  • Lead Insurance Verifier
  • Insurance Verifier
  • Lead Insurance Verifier


  • B.S

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