, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Patient-focused Access Specialist equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Skills
Insurance company knowledgeable
Problem resolution
Active listening
Critical thinking
Payment processing
Experience
09/2018 to CurrentPatient Access SpecilaistDatabricks | Atlanta, NY,
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Processed patient responsibility estimate determined by insurance at pre-registration.
Called insurance companies and verified patient coverage.
Currently presents updated department training to new employees.
Explained goals and expectations required of trainees.
Blended business's goals, mission and values with learning development initiatives set by department leaders to deliver high-quality training to employees.
02/2007 to 07/2015Office ManagerDayton Physical Therapy | City, STATE,
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Directed and oversaw office personnel activities.
Planned for major business changes, including system conversions and office moves.
Wrote professional business correspondence to maintain strong line of communications.
Solicited vendor quotes to determine optimal material purchase pricing.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Managed office inventory and placed new supply orders.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
07/2014 to 04/2015Rehab ManagerTherapy Advantage | City, STATE,
Interviewed, hired and trained employees in various roles.
Organized and carried out continual education and development of staff.
Conducted employee evaluations to offer personalized feedback and coaching.
Partnered with marketing team to devise and implement comprehensive outreach program to boost growth of services.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Led and motivated 35 employees through supervision, training and coaching on duties and daily operational activities.
Managed operations in accordance with budget requirements.
Facilitated peer-to-peer conflict resolution.
Initiated training and education programs for supporting healthcare staff.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
08/2011 to 01/2015Rehab ManagerWellcare Home Health | City, STATE,
Monitored daily performance and patient outcomes to maintain quality assurance.
Enforced state and federal regulations as well as company policies and procedures for strict compliance.
Directed and supported internal case management and client advocacy.
Organized and carried out continual education and development of staff.
Conducted employee evaluations to offer personalized feedback and coaching.
Assessed clinical documentation to monitor management of health data and care plan coding.
Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
Launched monthly analysis and reported metrics regarding budget, staffing, clinical benchmarking and other operational areas.
Partnered with marketing team to devise and implement comprehensive outreach program to boost growth of services.
Supervised and evaluated professional and support employees and volunteers of site-specific rehabilitation department.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Led and motivated 28 employees through supervision, training and coaching on duties and daily operational activities.
Managed operations in accordance with budget requirements.
Education and Training
Expected in | Business And Health Information ManagementSinclair Community College, Dayton, OHGPA:
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