Patient Access Specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer-oriented Patient Access Specialist with 12-year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 100 wpm and skilled in industry-related computer software. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Organized Patient Service Representative with 12 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

  • Performance standards compliance
  • Medical terminology
  • Patient Registration
  • Insurance Verification
  • Financial obligation determination
  • Front desk operations
  • Fee Collection
  • Payment processing
  • Insurance verifying
Work History
Patient Access Specialist, 10/2008 - Current
Gundersen Health System Blair, WI,
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Collected and validated patient demographics and insurance information.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Balanced deposits and credit card payments each day.
  • Reviewed and corrected claim errors to facilitate smooth processing.
Licensed Professional Realtor, 01/2005 - 12/2019
Builders Firstsource, Inc. Des Moines, IA,
  • Acquired new clients by following up regularly regarding individual real estate desires and current listings.
  • Built and established new business opportunities and managed existing clients.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Collected fees and documented payment processes for property transactions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Advised sellers staging homes to be more appealing to buyers, increasing average selling prices.
Senior Sales Consultant, Interior Design, 01/1987 - 12/1991
Hayden Cutler, Color Tile, Home Depot City, STATE,
  • Boosted sales through effective management of customer accounts and promotion of latest product.
  • Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Identified and resolved issues regarding sales and business strategy.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
Residential Designer, 01/1982 - 01/1986
Home Plan City, STATE,
  • Prepared, checked and coordinated documentation to support component design and application.
  • Developed and maintained courteous and effective working relationships.
  • Worked with residential customers to understand needs and provide excellent service.
  • Delivered detailed architectural plans to customer locations within specific timeframes.
: Architecture , Expected in 05/1986
The University Of Texas At Arlington - Arlington, TX
  • Graduate studies Architecture Program
Associate of Science: Interior Design, Expected in 05/1980
Kansas State University - Manhattan, KS,
: Real Estate, Expected in 01/2005
Real Estate School - Bremen, GA,

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Resume Overview

School Attended

  • The University Of Texas At Arlington
  • Kansas State University
  • Real Estate School

Job Titles Held:

  • Patient Access Specialist
  • Licensed Professional Realtor
  • Senior Sales Consultant, Interior Design
  • Residential Designer


  • Associate of Science

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