patient access specialist resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

My name is JessicaClaire and I am 20 years old .

Working at URMC I, Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Patient Access Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Access Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Assistant Manager at Cato Fashions with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.While working at Grim's Girls Kind Shampoo Assistant with exceptional customer service skills to work any shift necessary. Experience maintaining a clean and sanitized shampoo area and keeping products replenished. Adept at handling customer transactions and setting appointments via phone or email. Observant Shampoo Assistant skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Gentle Shampoo Assistant skilled in performing hot and cold hair massages and providing assistance with various hair cutting, styling and coloring services. Committed to maintaining a clean and sanitized shampoo station. Shampoo Assistant with experience providing salon customers with shampoo and conditioning treatments. Maintains accurate records of customer preferences and transactions. Helps consumers select salon products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Insurance Verification
  • Performance standards compliance
  • Patient Registration
  • Front desk operation
  • Insurance billing
  • Insurance verifying
  • Payment collection
  • Appointment scheduling
  • Medical Insurance
  • Staff Supervision
  • Staff Management
  • Recruiting and Interviewing
  • Business Development
  • Scalp Treatment
  • Outstanding client retention
  • Customer consultation
  • Cosmetology
  • Blow drying services
  • Hair shampooing and conditioning
  • New Business Launch
  • Budgeting
  • Purchasing
  • Social Media
  • Employee Training
09/2022 to 12/2022
Patient Access Specialist Emerus Del City, OK,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standard to protect patient's privacy
  • Collected and entered patient demographic and insurance data into computer database to establish patients medical record
  • Determined patient financial needs and referred eligible patients to proper county,state or federal agencies to obtain financial assistance
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
  • Resolved patient financial problems with guidance from documented guidelines and procedures
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
  • Contacted insurance companies for patient medical billing operations
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
  • Collected and validated patient demographics and insurance information
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians
  • Prepared patient identification band and completed admissions paper
  • Offered simple,clear explanations to help clients and families understand hospital policies and procedures
  • Worked with patients to ascertain issues and make referrals to appropriate specialists
  • Followed document protocols to safeguards confidentiality of patient records
  • Organized patient records and database to facilitate information storage and retrieval
  • Applied administrative knowledge and courtesy to explain procedures ans services to patients
06/2019 to 01/2022
Salon Assistant Omni Hotels Jacksonville, FL,
  • Checked in customers for appointments and notified stylists of clients' arrival.
  • Locate client consultation card , log in service received and result of said service
  • Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
  • Shampooed and conditioned hair of 10 customers per day.
  • Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
  • Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
  • Advised patrons on proper care of color-treated hair, recommending shampoos and other products to promote health and body.
  • Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
  • Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
  • Took photos of customer results, products and other salon activities to post on social media to promote business.
  • Set return appointments and logged in level of satisfaction of service
05/2021 to 09/2021
Assistant Manager David J Joseph Kansas City, KS,
  • Updated fashion accessories and samples with buyers on seasonal basis.
  • Researched specification information and in-line style to develop quality patterns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Offered hands-on assistance to customers,assessing needs and maintaining current knowledge of customer preferences
  • Monitored cash intake and deposit records,increasing accuracy and reducing discrepancies
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly satisfied customer base through proactive management to team customer service strategies
Education and Training
Expected in 05/2020 to to
High School Diploma:
Upson-Lee High School - Thomaston, GA
Activities and Honors

I own a small business by the name of Taylor's Treasure. I started my business in September 2020 being in college while struggling to keep money in my pocket. All of my products are handmade which includes lipgloss,chapstick for men and women, body butter, custom mirrors,custom picture letters and body oil.

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Resume Overview

School Attended

  • Upson-Lee High School

Job Titles Held:

  • Patient Access Specialist
  • Salon Assistant
  • Assistant Manager


  • High School Diploma

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