patient access specialist chaa resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

  • Customer Service
  • People Skills
  • Organizational Skills
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Hiring and Training
  • Self-Motivated
  • Dependable
  • Excellent Communication Skills
  • Detail Oriented
04/2022 to Current Patient Access Specialist CHAA Lake Region Healthcare Corp. | Fergus Falls, MN,
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Gathered and verified insurance requirements to meet payer requirements.
  • Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for Infusion services.
  • Worked closely with financial counselors to guide patients on financial obligations and decision-making.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
02/2022 to Current Patient Access Specialist Barclays Bank | Miami, FL,
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Confirmed patient appointments.
  • Scheduled walk-in patient appointments
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Helped with patient registration during busy hours.
  • Scanned in patient orders and other patient document into charts.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Assigned procedure codes for insurance billing using EPIC.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
01/2022 to Current Front Desk- Patient Access Prisma Health Tuomey Hospital | City, STATE,
  • Verified demographics and insurance information to register patients into Epic
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Explained policies, procedures and services to patients.
  • Called insurance companies and verified patient coverage.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Maintained contact with prospective students through phone calls and email.
04/2018 to 05/2021 Business Manager Tama And Company | City, STATE,
  • Promoted client retention through high-quality service and follow through.
  • Monitored and tracked salon product contracts and deliveries.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Scheduled employees and oversaw customer appointment calendar.
  • Made daily bank deposits.
  • Ran everyday reports to close out the day.
  • Did weekly payroll.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Consulted with customers to understand needs and recommend professional salon serrvices and recommed retail product to maintain and protect and. prolong thier serivices. .
  • Consistently recognized by customers for providing superior customer service.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Handled guest complaints, maintaining positive salon experience for salon patrons.
  • During tenure, hired, developed and managed more than 12 staff.
  • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
  • Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
  • Cross-sold and up-sold new haircare products, increasing earnings 50%.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
Education and Training
Expected in 03/2015 to to | Psychology American Military University , Charlestown,WA, GPA:
Expected in 01/2013 to to | Associate of Arts TNCC, Newport News, GPA:
Expected in 03/2008 to to Managing Manacurist | Cosmetology Ohio State School of Cosmetology, Columbus, OH GPA:
Expected in 2008 to to High School Diploma | Keystone National Highschool, Bloomsburg, PA, GPA:
Expected in to to | Cosmetology Sumter Beauty College, Sumter, SC GPA:
Additional Information

A part of the Communtiny Care team at Prisma Health Tuomey

  • Certified Patient Patient Access Specialist, CHAA, NAHAM - 2022

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Resume Overview

School Attended

  • American Military University
  • TNCC
  • Ohio State School of Cosmetology
  • Keystone National Highschool
  • Sumter Beauty College

Job Titles Held:

  • Patient Access Specialist CHAA
  • Patient Access Specialist
  • Front Desk- Patient Access
  • Business Manager


  • Managing Manacurist
  • High School Diploma

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